Change Management Analyst
Location – Phoenix, AZ
Duration – 6 months +

The Change Management Analyst must be able to..
• Apply a structured methodology and lead change management activities with IT and Business user communities
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support communication efforts
• Support the design, development, delivery, and management of communications.
• Assess the change impact
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Support training efforts
• Provide input, document requirements, and support the design and delivery of training programs.

Additional responsibilities include:
• Complete change management assessments
• Identify, analyse, and prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Consult and coach project teams
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Support and engage senior leaders
• Coach managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Measure success metrics and monitor change progress
• Support change management at the organizational level

Skills and Qualifications:
• Extensive experience in a fast-paced operations environment working within an ITIL framework with a solid understanding of Change Management principles
• Strong analytical capabilities, highly organized and excellent relationship management skills
• Energetic and proactive with a can-do attitude
• Experience of ITSM toolsets,
• Proven ability to engage and partner with senior stakeholders across any number of business functions
• It would be highly advantageous to have an experience of hi-tech industries enterprise data office modernization and its change management

vkaluri@vsoftconsulting.com

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