• Second hand request about my niece's new flat bed scanner

    From crasso@nycap.rr.com@21:1/5 to All on Fri Mar 29 22:21:51 2024
    Got an email from my niece in Oregon. This isn't about Win10 except
    she installed on it:

    "cAN you or your contacts help me with this. I bought a new scanner.
    After hours on the line with tech support, trying everything I can
    think or on both Win 10 and 11, I concluded it had to be a hardware
    problems. So I returned it and they replaced it, but I still can't
    get it working. Looks like it's installed but settings, deviced just
    says "Driver unavailable" The scanner has not on button or power
    cord. Pluggin it in to USB is supposed to turn it on. It doesn't
    seem to have any lights to tell me if it's on.

    https://a.co/d/8mrhfZM
    end quote.
    I did look on alt,comp.periphs.scanner but no problems like hers.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Big Al@21:1/5 to crasso@nycap.rr.com on Fri Mar 29 22:41:19 2024
    On 3/29/24 10:21 PM, crasso@nycap.rr.com wrote:
    Got an email from my niece in Oregon. This isn't about Win10 except
    she installed on it:

    "cAN you or your contacts help me with this. I bought a new scanner.
    After hours on the line with tech support, trying everything I can
    think or on both Win 10 and 11, I concluded it had to be a hardware
    problems. So I returned it and they replaced it, but I still can't
    get it working. Looks like it's installed but settings, deviced just
    says "Driver unavailable" The scanner has not on button or power
    cord. Pluggin it in to USB is supposed to turn it on. It doesn't
    seem to have any lights to tell me if it's on.

    https://a.co/d/8mrhfZM
    end quote.
    I did look on alt,comp.periphs.scanner but no problems like hers.
    The video on Amazon seems to show a blue power light on the right side.
    --
    Linux Mint 21.3 Cinnamon 6.0.4 Kernel 6.5.0-26-generic
    Al

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Newyana2@21:1/5 to crasso@nycap.rr.com on Fri Mar 29 23:18:28 2024
    <crasso@nycap.rr.com> wrote
    |
    | "cAN you or your contacts help me with this. I bought a new scanner.
    | After hours on the line with tech support, trying everything I can
    | think or on both Win 10 and 11, I concluded it had to be a hardware
    | problems. So I returned it and they replaced it, but I still can't
    | get it working. Looks like it's installed but settings, deviced just
    | says "Driver unavailable" The scanner has not on button or power
    | cord. Pluggin it in to USB is supposed to turn it on. It doesn't
    | seem to have any lights to tell me if it's on.
    |
    | https://a.co/d/8mrhfZM
    | end quote.
    | I did look on alt,comp.periphs.scanner but no problems like hers.

    No model number? Usually you need software to interface.
    If it didn't come with a program then you'd probably
    need some kind of graphics program. There are 2 protocols
    for communicating with the scanner. TWAIN is one. The other
    is WIA. (Windows Image Acquisition) Most current graphics
    editors are likely to provide both options. The scanner will
    provide at least one. Even IrfanView can talk to a scanner via
    TWAIN.

    You didn't say what your niece has tried to do. It may be
    that she just plugged it in and expected a window to open.
    Tell her to plug it in and then try to find it as a TWAIN or
    WIA source from an image editor. She could also check the
    website of the manufacturer to see if there's some kind of
    driver/software. There should be something available.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From VanguardLH@21:1/5 to crasso@nycap.rr.com on Sat Mar 30 00:04:31 2024
    <crasso@nycap.rr.com> wrote:

    Got an email from my niece in Oregon. This isn't about Win10 except
    she installed on it:

    "cAN you or your contacts help me with this. I bought a new scanner.
    After hours on the line with tech support, trying everything I can
    think or on both Win 10 and 11, I concluded it had to be a hardware
    problems. So I returned it and they replaced it, but I still can't
    get it working. Looks like it's installed but settings, deviced just
    says "Driver unavailable" The scanner has not on button or power
    cord. Pluggin it in to USB is supposed to turn it on. It doesn't
    seem to have any lights to tell me if it's on.

    https://a.co/d/8mrhfZM
    end quote.
    I did look on alt,comp.periphs.scanner but no problems like hers.

    To what type of USB port on her computer is she connecting the scanner? Different versions of USB support different power levels.

    USB 1.0: 0.5 A (5V * 0.5 A = 2.5W)
    USB 3.0: 0.9 A (5V * 0.9 A = 4.5W)

    For some USB devices that require more power than USB 1.0 and 2.0 can
    supply, you can use a Y-adapter cable that connects 2 USB ports to the
    USB device to double the power available to the device.

    I had a USB HDD that would not reliably spin up when connected to just 1
    USB2 port. It came with a Y-adapter to connect 2 USB2 ports together to
    ensure the USB HDD would spin up and keep spinning.

    Its manual at:

    https://mediaserver.goepson.com/ImConvServlet/imconv/c457aa6e66ecde22c733f832768eac22a4139319/original?assetDescr=Epson_Perfection_V39_II_Scanner_Specification_Sheet_CPD-63037.pdf

    says it needs USB2, and takes 5V @ 0.5 A. According to Epson, a USB2
    port should work provided the USB port can deliver the full 0.5 A both
    during surge (when the device is connected) and under constant load.
    Operating power is 2.5W -- the max a USB2 can output, so it's really
    close to the limit. Ready-mode is only 1.1W, but that is after power-on
    and then not using the scanner.

    Does she have a USB3 port to try?

    Is she connecting the scanner directly to her computer's USB2 port, or
    through a USB hub? Instead of a USB hub, get a USB switch, and a
    powered on that can provide the 0.5A to each port, not something like 2A
    across 6 ports which would be a problem if other USB devices are
    concurrently connected to the USB switch along with the scanner.

    Does the blue LED on the front next to the buttons come on when she
    plugs it into the USB port on the computer? Has she tried anything else
    into that USB port on the computer to check the port works? Try
    plugging the scanner into a different (and tested) USB port to make sure
    the port is working.

    A long time ago before TWAIN became prevalent, the driver for the
    scanner was built into the software. With TWAIN, the driver could be
    supplied separately. Looks like the Epson v39 was released in 2015, and
    TWAIN was around already a long time. How do you know she installed the drivers for the scanner?

    There is a suite of embedded drivers bundled with Windows, but she
    should really be getting the appropriate driver set for her scanner for whatever versions of Windows she is using it on. You posted in a
    Windows 10 newsgroup. Is the OS on her computer, too?

    From what I see at:

    https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201

    they have drivers for Windows XP to 11 (and MacOS 10 to 14). I'm
    assuming from your 2nd sentence that she is using the scanner with
    Windows 10. She needs to get the drivers for the scanner that match the version of her Windows *AND* the same bitwidth for drivers as for the OS (driver bitwidth must match OS bitwidth). If, say, she upgraded to
    Windows 10 from Windows 7, she might have 32-bit Windows 10, so she
    cannot use the 64-bit scanner drivers. Yes, there is a 32-bit Win10,
    and a 64-bit Win10, so she has to get matching drivers. If the scanner
    came with software, it should [you hope] detect the OS bitwidth to
    install the appropriate bitwidth driver(s) for the scanner.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Paul@21:1/5 to VanguardLH on Sat Mar 30 02:25:50 2024
    On 3/30/2024 1:04 AM, VanguardLH wrote:
    <crasso@nycap.rr.com> wrote:

    Got an email from my niece in Oregon. This isn't about Win10 except
    she installed on it:

    "cAN you or your contacts help me with this. I bought a new scanner.
    After hours on the line with tech support, trying everything I can
    think or on both Win 10 and 11, I concluded it had to be a hardware
    problems. So I returned it and they replaced it, but I still can't
    get it working. Looks like it's installed but settings, deviced just
    says "Driver unavailable" The scanner has not on button or power
    cord. Pluggin it in to USB is supposed to turn it on. It doesn't
    seem to have any lights to tell me if it's on.

    https://a.co/d/8mrhfZM
    end quote.
    I did look on alt,comp.periphs.scanner but no problems like hers.

    To what type of USB port on her computer is she connecting the scanner? Different versions of USB support different power levels.

    USB 1.0: 0.5 A (5V * 0.5 A = 2.5W)
    USB 3.0: 0.9 A (5V * 0.9 A = 4.5W)

    For some USB devices that require more power than USB 1.0 and 2.0 can
    supply, you can use a Y-adapter cable that connects 2 USB ports to the
    USB device to double the power available to the device.

    I had a USB HDD that would not reliably spin up when connected to just 1
    USB2 port. It came with a Y-adapter to connect 2 USB2 ports together to ensure the USB HDD would spin up and keep spinning.

    Its manual at:

    https://mediaserver.goepson.com/ImConvServlet/imconv/c457aa6e66ecde22c733f832768eac22a4139319/original?assetDescr=Epson_Perfection_V39_II_Scanner_Specification_Sheet_CPD-63037.pdf

    says it needs USB2, and takes 5V @ 0.5 A. According to Epson, a USB2
    port should work provided the USB port can deliver the full 0.5 A both
    during surge (when the device is connected) and under constant load. Operating power is 2.5W -- the max a USB2 can output, so it's really
    close to the limit. Ready-mode is only 1.1W, but that is after power-on
    and then not using the scanner.

    Does she have a USB3 port to try?

    Is she connecting the scanner directly to her computer's USB2 port, or through a USB hub? Instead of a USB hub, get a USB switch, and a
    powered on that can provide the 0.5A to each port, not something like 2A across 6 ports which would be a problem if other USB devices are
    concurrently connected to the USB switch along with the scanner.

    Does the blue LED on the front next to the buttons come on when she
    plugs it into the USB port on the computer? Has she tried anything else
    into that USB port on the computer to check the port works? Try
    plugging the scanner into a different (and tested) USB port to make sure
    the port is working.

    A long time ago before TWAIN became prevalent, the driver for the
    scanner was built into the software. With TWAIN, the driver could be supplied separately. Looks like the Epson v39 was released in 2015, and TWAIN was around already a long time. How do you know she installed the drivers for the scanner?

    There is a suite of embedded drivers bundled with Windows, but she
    should really be getting the appropriate driver set for her scanner for whatever versions of Windows she is using it on. You posted in a
    Windows 10 newsgroup. Is the OS on her computer, too?

    From what I see at:

    https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201

    they have drivers for Windows XP to 11 (and MacOS 10 to 14). I'm
    assuming from your 2nd sentence that she is using the scanner with
    Windows 10. She needs to get the drivers for the scanner that match the version of her Windows *AND* the same bitwidth for drivers as for the OS (driver bitwidth must match OS bitwidth). If, say, she upgraded to
    Windows 10 from Windows 7, she might have 32-bit Windows 10, so she
    cannot use the 64-bit scanner drivers. Yes, there is a 32-bit Win10,
    and a 64-bit Win10, so she has to get matching drivers. If the scanner
    came with software, it should [you hope] detect the OS bitwidth to
    install the appropriate bitwidth driver(s) for the scanner.


    On the Linux side, there was a slight problem caused by stale
    firmware for the device. The Windows driver would download the
    firmware (from the C: drive into the scanner RAM), and since
    you'd be "taking a fresh copy" from the website today, it (firmware) undoubtedly works by now. It would do this, each time the scanner is
    connected to the PC (I don't think it "flashes in" the firmware,
    like some other chip types, the "load" is dynamic and per session).
    The blue LED will remain constantly lit, if the firmware load is OK.
    A number of USB devices work this way, and people are not aware
    of the sneaky behavior.

    It's possible the USB2 is not "tapped out" at max res either.
    It might still be able to fit the operation within the
    30-35MB/sec of USB2. The increased scan time at max res,
    is just the settling time and exposure time, for all those
    extra rows.

    The typical power limit on a USB2 port, is 1.1 amps, and
    you can visually examine the motherboard for the green fuse.
    The legend on top may say "11" or "1.1" or similar. A USB3 might be
    "20". The current limit on desktops is generous and more than
    the "canonical limit". Laptops equipped with silicon fuses,
    make the mistake of policing the current more tightly, but
    I have no examples to share on what the values might be. So sometimes,
    a laptop has more trouble with USB2 limits, than a desktop might.
    Silicon fuses are used, because there is no airflow on a laptop mobo
    (in the corners, along edges, behind blocking assemblies).

    But as far as the class of the scanner goes, it's more or
    less the same class as a Canoscan. And higher resolution than
    my scanner. I guess there is a large calling for "scanning
    photographic print paper" :-) At 4800 DPI. OK, kids, get your
    microscopes ready.

    Paul

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Frank Slootweg@21:1/5 to crasso@nycap.rr.com on Sat Mar 30 11:50:49 2024
    crasso@nycap.rr.com wrote:
    Got an email from my niece in Oregon. This isn't about Win10 except
    she installed on it:

    "cAN you or your contacts help me with this. I bought a new scanner.
    After hours on the line with tech support, trying everything I can
    think or on both Win 10 and 11, I concluded it had to be a hardware
    problems. So I returned it and they replaced it, but I still can't
    get it working. Looks like it's installed but settings, deviced just
    says "Driver unavailable" The scanner has not on button or power
    cord. Pluggin it in to USB is supposed to turn it on. It doesn't
    seem to have any lights to tell me if it's on.

    https://a.co/d/8mrhfZM
    end quote.
    I did look on alt,comp.periphs.scanner but no problems like hers.

    Others have also raised this point:

    You don't say if she installed any software for the scanner.

    I have an old Epson scanner and that came with scanner and driver
    software. A new scanner probably doesn't come with software on some
    media, so you probably have to download it. Without installing any
    software for the scanner, it's unlikely it will work with standard
    Windows.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Zaidy036@21:1/5 to Frank Slootweg on Sat Mar 30 09:36:30 2024
    On 3/30/2024 7:50 AM, Frank Slootweg wrote:
    crasso@nycap.rr.com wrote:
    Got an email from my niece in Oregon. This isn't about Win10 except
    she installed on it:

    "cAN you or your contacts help me with this. I bought a new scanner.
    After hours on the line with tech support, trying everything I can
    think or on both Win 10 and 11, I concluded it had to be a hardware
    problems. So I returned it and they replaced it, but I still can't
    get it working. Looks like it's installed but settings, deviced just
    says "Driver unavailable" The scanner has not on button or power
    cord. Pluggin it in to USB is supposed to turn it on. It doesn't
    seem to have any lights to tell me if it's on.

    https://a.co/d/8mrhfZM
    end quote.
    I did look on alt,comp.periphs.scanner but no problems like hers.

    Others have also raised this point:

    You don't say if she installed any software for the scanner.

    I have an old Epson scanner and that came with scanner and driver software. A new scanner probably doesn't come with software on some
    media, so you probably have to download it. Without installing any
    software for the scanner, it's unlikely it will work with standard
    Windows.

    Could try VueScan from <https://www.hamrick.com/> for free

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From jerryab@21:1/5 to crasso@nycap.rr.com on Sat Mar 30 09:51:21 2024
    On Fri, 29 Mar 2024 22:21:51 -0400, crasso@nycap.rr.com wrote:

    I did look on alt,comp.periphs.scanner but no problems like hers.

    She can download Adobe Photoshop (free version) and see if that sees
    the scanner.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Joerg Walther@21:1/5 to All on Sat Mar 30 16:35:02 2024
    Zaidy036 wrote:

    Could try VueScan from <https://www.hamrick.com/> for free

    This isn't freeware, though:

    "You can test the trial version of VueScan for as long as you'd like
    with flatbed scanning, Film/Slide scanning and ADF (Automatic Document
    Feeder) scanning. You can test most Professional Edition features with
    the trial version.

    Scans from the trial version will have a watermark that can't be removed later."

    Prices start from $25...

    -jw-
    --
    And now for something completely different...

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Frank Slootweg@21:1/5 to VanguardLH on Sat Mar 30 16:22:40 2024
    VanguardLH <V@nguard.lh> wrote:
    [...]

    From what I see at:

    https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201

    they have drivers for Windows XP to 11 (and MacOS 10 to 14).

    Not to nit-pick on your 'correct'/verbatim wording, but the 'Drivers' category in their 'Downloads' section is rather badly named, because
    it's much more than 'just' drivers.

    Besides the 'Scanner Driver' their 'Drivers' section contains also the 'Espson ScanSmart' software and the 'Epson Scan 2 Utility' (I have Epson
    Scan (no '2') for my old V30 scanner).

    N.B. The 'Downloads' section has a 'Recommended for you' category,
    which for me gives the 'Drivers and Utility Combo Package Installer',
    which is (less than) 1/10th the size of the total size of the components
    it says to contain! Go figure! To be fair, the filename says ...Lite...

    Anyway, if crasso's niece didn't have/get/install any Epson software,
    (s)he should look at this webpage.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From VanguardLH@21:1/5 to Frank Slootweg on Sat Mar 30 13:41:10 2024
    Frank Slootweg <this@ddress.is.invalid> wrote:

    VanguardLH <V@nguard.lh> wrote:

    From what I see at:

    https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201

    they have drivers for Windows XP to 11 (and MacOS 10 to 14).

    Not to nit-pick on your 'correct'/verbatim wording, but the 'Drivers' category in their 'Downloads' section is rather badly named, because
    it's much more than 'just' drivers.

    Besides the 'Scanner Driver' their 'Drivers' section contains also
    the 'Espson ScanSmart' software and the 'Epson Scan 2 Utility' (I
    have Epson Scan (no '2') for my old V30 scanner).

    N.B. The 'Downloads' section has a 'Recommended for you' category,
    which for me gives the 'Drivers and Utility Combo Package Installer',
    which is (less than) 1/10th the size of the total size of the
    components it says to contain! Go figure! To be fair, the filename
    says ...Lite...

    Anyway, if crasso's niece didn't have/get/install any Epson software,
    (s)he should look at this webpage.

    Alas, very often the "driver" package is more than just the driver
    alone. You get a suite of software in the "driver" package. However,
    quite often when the installer is ran, you get a tree or selection list
    of what components to install in the package ... provided you choose to
    do a custom install instead of blithely clicking through the installer
    screens as fast as possible to avoid making decisions.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Manu Raju@21:1/5 to jerryab on Sat Mar 30 19:03:45 2024
    On 30/03/2024 14:51, jerryab wrote:
    On Fri, 29 Mar 2024 22:21:51 -0400, crasso@nycap.rr.com wrote:

    I did look on alt,comp.periphs.scanner but no problems like hers.
    She can download Adobe Photoshop (free version) and see if that sees
    the scanner.
    Acrobat Reader (This is normally a free download) can scan documents by
    going to file >> Scan documents

    However, this only works if the system can recognize the attached
    scanner so drivers are normally required but Windows 11 can find them
    easily. I had a very old Epsom printer/scanner and Windows 11 found the
    drivers automatically when Epsom didn't have anything after Windows 7
    for that device. Too old for them to support it.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From VanguardLH@21:1/5 to jerryab on Sat Mar 30 13:54:30 2024
    jerryab <jerryab@juno.com> wrote:

    She can download Adobe Photoshop (free version) and see if that sees
    the scanner.

    Not free. 7-day trial. "Free download" is a lure to mislead users into thinking the software is free. Just the download is free.

    "Your trial will automatically convert to a paid Creative Cloud
    membership after 7 days, unless you cancel before then."

    For that to happen, you'd have to give them a credit card number and CCV
    to get the "free" trial download, so they can automatically charge you
    when the trial period expires.

    https://helpx.adobe.com/download-install/using/download-install-trial.html

    See the "7-day trial, then" note at the bottom of the screenshot? Step
    4 shows entering a payment method to get the "free" 7-day trial.

    Maybe you meant Adobe Express which is free, but I don't know if it has
    any scanner functions. Never used it. I didn't review their tutorials (https://creativecloud.adobe.com/learn/app/express) to see if scanning
    was mentioned.

    https://www.adobe.com/express/

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Frank Slootweg@21:1/5 to VanguardLH on Sat Mar 30 19:14:30 2024
    VanguardLH <V@nguard.lh> wrote:
    Frank Slootweg <this@ddress.is.invalid> wrote:

    VanguardLH <V@nguard.lh> wrote:

    From what I see at:

    https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201

    they have drivers for Windows XP to 11 (and MacOS 10 to 14).

    Not to nit-pick on your 'correct'/verbatim wording, but the 'Drivers' category in their 'Downloads' section is rather badly named, because
    it's much more than 'just' drivers.

    Besides the 'Scanner Driver' their 'Drivers' section contains also
    the 'Espson ScanSmart' software and the 'Epson Scan 2 Utility' (I
    have Epson Scan (no '2') for my old V30 scanner).

    N.B. The 'Downloads' section has a 'Recommended for you' category,
    which for me gives the 'Drivers and Utility Combo Package Installer',
    which is (less than) 1/10th the size of the total size of the
    components it says to contain! Go figure! To be fair, the filename
    says ...Lite...

    Anyway, if crasso's niece didn't have/get/install any Epson software, (s)he should look at this webpage.

    Alas, very often the "driver" package is more than just the driver
    alone. You get a suite of software in the "driver" package. However,
    quite often when the installer is ran, you get a tree or selection list
    of what components to install in the package ... provided you choose to
    do a custom install instead of blithely clicking through the installer screens as fast as possible to avoid making decisions.

    Very true. I just wanted to make sure to others that they should not
    be misled by the label 'Drivers' and wonder where the actual scan
    software is.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Zaidy036@21:1/5 to Joerg Walther on Sat Mar 30 15:15:34 2024
    On 3/30/2024 11:35 AM, Joerg Walther wrote:
    Zaidy036 wrote:

    Could try VueScan from <https://www.hamrick.com/> for free

    This isn't freeware, though:

    "You can test the trial version of VueScan for as long as you'd like
    with flatbed scanning, Film/Slide scanning and ADF (Automatic Document Feeder) scanning. You can test most Professional Edition features with
    the trial version.

    Scans from the trial version will have a watermark that can't be removed later."

    Prices start from $25...

    -jw-

    If one does not do frequebt scans use VueScan and screen print instead
    of printing thru VueScan. If a lot of scans then one should pay but it
    runs almost all scanners so it will be the last one you need.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From crasso@nycap.rr.com@21:1/5 to All on Sat Mar 30 17:25:32 2024
    email from niece again:

    "I can change it to Windows 11 and it looks the same. I don't know if
    it's the same download, but it all looks the same on both machines.

    I click on the download, it downloads, I run the file. It seems to
    download the driver during this installation procedure. Eventually,
    it tells me to plug the scanner into the USB port and it will
    automatically proceed. It doesn't.

    I finally found the status light. Any time I plug it in, it flashes a
    few times then turns off. If I'm reading the manual correctly, it's
    suppose to flash and then stay on. When it's off, the scanner is off.

    I've tried all the troubleshooting suggestions, like doing it without
    any other USB slots in use, I'm using the cord that came with the
    scanner. When I click on the plus after "Drivers" it looks like it's
    giving me a couple options. I'm guessing since my OS was chosen,
    these are not drivers for a different operating system. Well,
    whatever I've tried them on both machines and they seem to install
    fine. But still the same "driver unavailable" message when the
    scanner is plugged in.

    Continuing in the manual it looks like it's suggesting it could be a
    wifi problem and I should shut everything using wifi down, reboot my
    router, and try again. Well, with all my smart home gadgets, I'm not
    sure I can shut them all down, but I did reboot my router last night
    and plan to experiment some more today."

    IF THE THING HAS ITS OWN USB HARD WIRED CABLE I'M NOT SEEING HOW WIFI
    COULD BE INTERFERING.

    I still haven't got an answer from her whether she's definitely tried
    a USB3.0 port. She has been in touch with Epson Support so SEEMS like
    they should have emphasized that if it were important.
    crasso

    I asked her the last time we helped her to use PostImage but she keeps
    sending jpgs as attachments and I'm reluctant to go thru the process
    myself anymore. So maybe we're missing something, but they didn't look
    relevant to me.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Paul@21:1/5 to crasso@nycap.rr.com on Sat Mar 30 23:54:42 2024
    On 3/30/2024 5:25 PM, crasso@nycap.rr.com wrote:
    email from niece again:

    "I can change it to Windows 11 and it looks the same. I don't know if
    it's the same download, but it all looks the same on both machines.

    I click on the download, it downloads, I run the file. It seems to
    download the driver during this installation procedure. Eventually,
    it tells me to plug the scanner into the USB port and it will
    automatically proceed. It doesn't.

    I finally found the status light. Any time I plug it in, it flashes a
    few times then turns off. If I'm reading the manual correctly, it's
    suppose to flash and then stay on. When it's off, the scanner is off.

    I've tried all the troubleshooting suggestions, like doing it without
    any other USB slots in use, I'm using the cord that came with the
    scanner. When I click on the plus after "Drivers" it looks like it's
    giving me a couple options. I'm guessing since my OS was chosen,
    these are not drivers for a different operating system. Well,
    whatever I've tried them on both machines and they seem to install
    fine. But still the same "driver unavailable" message when the
    scanner is plugged in.

    Continuing in the manual it looks like it's suggesting it could be a
    wifi problem and I should shut everything using wifi down, reboot my
    router, and try again. Well, with all my smart home gadgets, I'm not
    sure I can shut them all down, but I did reboot my router last night
    and plan to experiment some more today."

    IF THE THING HAS ITS OWN USB HARD WIRED CABLE I'M NOT SEEING HOW WIFI
    COULD BE INTERFERING.

    I still haven't got an answer from her whether she's definitely tried
    a USB3.0 port. She has been in touch with Epson Support so SEEMS like
    they should have emphasized that if it were important.
    crasso

    I asked her the last time we helped her to use PostImage but she keeps sending jpgs as attachments and I'm reluctant to go thru the process
    myself anymore. So maybe we're missing something, but they didn't look relevant to me.

    I indicated the significance of that LED, in one of my posts.

    A Linux user (of all things), noticed that when a driver
    tries to load a broken firmware into the scanner, the LED
    keeps flashing. Which may be an "error" or "I'm not ready"
    indication. Obviously, the scanner has enough bootstrap code,
    to be listening for the major code load, which is provided
    by a blob in the driver. That tells the scanner how to scan,
    whereas the bootstrap code can't scan.

    Perhaps the device will not enter mission-mode, unless
    the firmware is good (has good checksum, or model number info
    in the firmware is verified correct).

    The LED should be a steady blue, if the firmware loads.

    In Device Manager (devmgmt.msc or use right-click of Start to find it),
    the device should be appearing by name. This would indicate the
    driver is "nominally" installed, but does not attest to "functional".
    The LED may help with that. Just because the scanner is "Named",
    is not sufficient. You need "scanner named" plus "blue LED on steady".

    USBTreeView can be used to review whether a bloated table of config
    information is available or not. This indicates that basic comms are
    working over the USB cable. It does not necessarily verify
    the firmware loaded (unless you happen to know some flag in there
    that indicates that fact).

    https://www.uwe-sieber.de/usbtreeview_e.html

    *******

    The only interaction between USB3 and Wifi is... USB3 cables
    emit broadband emissions centered on 2.5GHz. This sometimes
    interferes with wireless mouse, wireless keyboard, Bluetooth,
    or with Wifi itself. There is no apparent inverse -- Wifi does
    not try to wipe out the signal on the USB3 cable. It should
    have a shield on the outside. Even USB2 cables have a foil shield
    on the outside. The USB2 cable emissions (if they were to exist),
    do not impinge on Wifi in any way (neither 2.4 nor 5GHz apparently).
    It's the USB3 cables that have the potential to occasionally emit.
    It's related to how the peripheral metal casing is designed. Intel has
    a white paper addressing the issue (which is where I learned of this).

    FCC Part 15 would catch this, except the rules around cable configuration
    make it hard to achieve a result (block appliances that emit).

    Paul

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Paul@21:1/5 to All on Sun Mar 31 00:35:25 2024
    On 3/30/2024 11:54 PM, Paul wrote:

    One other thing.

    Double check the model number on the scanner,
    and make sure you're loading the correct driver for it.

    There may be two models of the scanner.
    Who knows how reliable the labeling is.

    Of course they would not tell you what the difference is.

    Paul

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Joerg Walther@21:1/5 to All on Sun Mar 31 11:04:01 2024
    Zaidy036 wrote:

    Prices start from $25...

    If one does not do frequebt scans use VueScan and screen print instead
    of printing thru VueScan. If a lot of scans then one should pay but it
    runs almost all scanners so it will be the last one you need.

    "You'll receive one year of free updates and usage of the version you
    paid for indefinitely."

    I wouldn't call this unfair since the programme is still under active development, but calling this "One-time Payment" on their website sounds
    a bit misleading.

    -jw-
    --
    And now for something completely different...

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From jerryab@21:1/5 to VanguardLH on Sun Mar 31 08:57:47 2024
    On Sat, 30 Mar 2024 13:54:30 -0500, VanguardLH <V@nguard.LH> wrote:

    Maybe you meant Adobe Express which is free, but I don't know if it has
    any scanner functions.

    I used to have a Canon scanner and it came with free software--Adobe
    Elements 6 (?). Used it to scan old family photos, etc and then posted
    them to Kodak Gallery (which was then taken over by Shutterfly). When
    I finished with the scanner, I gave it to my sister so she would have
    it if needed. Didn't see any version of Elements on the Adobe site, so
    guessed it was the "free" version of Photoshop. Elements may have been
    replaced by Express (don't know), but Elements was excellent for what
    I was doing and saved me a lot of time getting the best images I could
    with the scanner. Scanned negatives, prints, 35mm film, slides
    (color), and some odd-sized negatives as well.

    https://community.adobe.com/t5/photoshop-elements-discussions/how-to-download-old-versions-of-photoshop-elements/td-p/13357397

    Not sure if the free Elements (link above) will work given her scanner (different software included?), but V7 is the oldest available
    version.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Frank Slootweg@21:1/5 to crasso@nycap.rr.com on Sun Mar 31 15:30:53 2024
    crasso@nycap.rr.com wrote:
    email from niece again:

    "I can change it to Windows 11 and it looks the same. I don't know if
    it's the same download, but it all looks the same on both machines.

    I click on the download, it downloads, I run the file. It seems to
    download the driver during this installation procedure. Eventually,
    it tells me to plug the scanner into the USB port and it will
    automatically proceed. It doesn't.

    I finally found the status light. Any time I plug it in, it flashes a
    few times then turns off. If I'm reading the manual correctly, it's
    suppose to flash and then stay on. When it's off, the scanner is off.

    I've tried all the troubleshooting suggestions, like doing it without
    any other USB slots in use, I'm using the cord that came with the
    scanner. When I click on the plus after "Drivers" it looks like it's
    giving me a couple options. I'm guessing since my OS was chosen,
    these are not drivers for a different operating system. Well,
    whatever I've tried them on both machines and they seem to install
    fine. But still the same "driver unavailable" message when the
    scanner is plugged in.

    Continuing in the manual it looks like it's suggesting it could be a
    wifi problem and I should shut everything using wifi down, reboot my
    router, and try again. Well, with all my smart home gadgets, I'm not
    sure I can shut them all down, but I did reboot my router last night
    and plan to experiment some more today."

    IF THE THING HAS ITS OWN USB HARD WIRED CABLE I'M NOT SEEING HOW WIFI
    COULD BE INTERFERING.

    Your Wi-Fi comment/question made me look again at the Amazon page (to
    see if it perhaps has USB *and* Wi-Fi, like some printers).

    I noticed that one of the photos on the Amazon page has the caption:

    "Requires Epson ScanSmart software ..."

    So make sure that she has *that* software installed. As I explained in
    my response to VanguardLH, there are several software downloads on the
    Epson site and perhaps she has the wrong one.

    Control Panel -> Programs -> Programs and Features should list what
    she has installed (for my old scanner, everything is under the 'E' of Epson/EPSON). Make sure she uses Control Panel to check this, not the
    (Windows 10/11) Settings applet.

    I still haven't got an answer from her whether she's definitely tried
    a USB3.0 port.

    It's probably worthwhile to connect the USB cable to a USB adapter
    with sufficient power, 2.0A or more, and see if the scanner status light
    stays or or not. That might tell if there's a too-little-power problem.

    She has been in touch with Epson Support so SEEMS like
    they should have emphasized that if it were important.

    The Amazon webpage says USB and 2.5 watts, so a USB 2.0 port should be
    OK, provided that nothing is connected to the same internal hub, so let
    her disconnect all other USB devices, including any USB 'dongles', etc..

    crasso

    I asked her the last time we helped her to use PostImage but she keeps sending jpgs as attachments and I'm reluctant to go thru the process
    myself anymore. So maybe we're missing something, but they didn't look relevant to me.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From John B. Smith@21:1/5 to All on Sun Mar 31 13:18:41 2024
    On Sun, 31 Mar 2024 00:35:25 -0400, Paul <nospam@needed.invalid>
    wrote:

    On 3/30/2024 11:54 PM, Paul wrote:

    One other thing.

    Double check the model number on the scanner,
    and make sure you're loading the correct driver for it.

    There may be two models of the scanner.
    Who knows how reliable the labeling is.

    Of course they would not tell you what the difference is.

    Paul

    Got a definitive reply from my niece re the usb3 question. One of the
    machines she's testing with is this one https://www.amazon.com/gp/product/B01BGLW2Q6/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
    which states that is has 3 usb3 jacks.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From croy@21:1/5 to joerg.walther@magenta.de on Sun Mar 31 12:24:25 2024
    On Sun, 31 Mar 2024 11:04:01 +0200, Joerg Walther
    <joerg.walther@magenta.de> wrote:

    Zaidy036 wrote:

    Prices start from $25...

    If one does not do frequebt scans use VueScan and screen print instead
    of printing thru VueScan. If a lot of scans then one should pay but it
    runs almost all scanners so it will be the last one you need.

    "You'll receive one year of free updates and usage of the version you
    paid for indefinitely."

    I wouldn't call this unfair since the programme is still under active >development, but calling this "One-time Payment" on their website sounds
    a bit misleading.


    I started using VueScan when it was freeware. When it became payware, I
    was happy to pay, even tho I didn't need to. Great software, and I have
    used it a lot. The newer versions want to call home at startup, whick I
    don't like, but I hold my nose and put up with it because of the benefits
    of the program. I would pay again, if it became necessary.

    --
    croy

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From VanguardLH@21:1/5 to jerryab on Sun Mar 31 16:39:48 2024
    jerryab <jerryab@juno.com> wrote:

    VanguardLH <V@nguard.LH> wrote:

    Maybe you meant Adobe Express which is free, but I don't know if it
    has any scanner functions.

    I used to have a Canon scanner and it came with free software--Adobe
    Elements 6 (?).

    Ah, bundleware with hardware. That's typical. I'm sure the OP already
    got some bundleware with the Epson scanner, or a "2-sheet manual" with a
    URL that says where to download it.

    From the Amazon ad the OP's niece gave a URL, that web page has a link
    to the manual at:

    https://m.media-amazon.com/images/I/91QhMk9h0vL.pdf

    The manual mentions Epson ScanSmart. The downloads page at:

    https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201?review-filter=Windows+10+64-bit

    shows Epson 2 scan utility and Epson ScanSmart in their bundle package.
    The OP's niece already has the software (if a CD was included), or can
    get it, but we don't know yet if the niece has done anything other than
    to plug in the scanner to a USB port on her computer. Tech support was mentioned, and you'd expect they would've checked the driver and
    software were installed, but 1st-level techs are adept only at inputting keywords into a help database to read back canned responses.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From crasso@nycap.rr.com@21:1/5 to VanguardLH on Sun Mar 31 22:02:14 2024
    On Sun, 31 Mar 2024 16:39:48 -0500, VanguardLH <V@nguard.LH> wrote:

    jerryab <jerryab@juno.com> wrote:

    VanguardLH <V@nguard.LH> wrote:

    Maybe you meant Adobe Express which is free, but I don't know if it
    has any scanner functions.

    I used to have a Canon scanner and it came with free software--Adobe
    Elements 6 (?).

    Ah, bundleware with hardware. That's typical. I'm sure the OP already
    got some bundleware with the Epson scanner, or a "2-sheet manual" with a
    URL that says where to download it.

    In the 90's I got Photoshop3 along with a flatbed scanner. Sent the
    scanner back but copied 5 floppys of Photoshop3. Later I upgraded it
    to version5. You just fed a floppy in when they asked for it for
    ownership. Not possible in Win7 of course, another reason I cling to
    my WinXP. Maybe not till they pry it from my cold dead hands, but at
    least till I build another computer (chances 60/40).

    From the Amazon ad the OP's niece gave a URL, that web page has a link
    to the manual at:

    https://m.media-amazon.com/images/I/91QhMk9h0vL.pdf

    The manual mentions Epson ScanSmart. The downloads page at:

    https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201?review-filter=Windows+10+64-bit

    shows Epson 2 scan utility and Epson ScanSmart in their bundle package.
    The OP's niece already has the software (if a CD was included), or can
    get it, but we don't know yet if the niece has done anything other than
    to plug in the scanner to a USB port on her computer. Tech support was >mentioned, and you'd expect they would've checked the driver and
    software were installed, but 1st-level techs are adept only at inputting >keywords into a help database to read back canned responses.

    The directions, she says, says to download the indicated software
    BEFORE attaching the usb cable, which she did, on two different
    computers. (AND this is the second scanner, they replaced the first)
    Then you attach the usb cable, magic happens and the blinking lite
    comes on full. (hers just goes out) I tried to get her to look in
    Device Manager BEFORE attaching the cable, but she saw no scanner in
    there. That does seem normal to me, but I hoped it would show and say
    that software DID something. Oh well.
    Paul theorizes there's some flashing up firmware install that is
    supposed to take place when that cable is connected. I think that even
    the 'first responders' of Epson Support would have assured she d/l'd
    the right software.
    Oh, and she says Amazon or Epson won't accept it back!!!!! If I was
    her I think I'd try and make a stink, but she seems resigned. I'd kind
    of like to get my hands on it myself, but not enough to pay shipping
    across the country.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From VanguardLH@21:1/5 to crasso@nycap.rr.com on Sun Mar 31 22:10:10 2024
    <crasso@nycap.rr.com> wrote:

    The directions, she says, says to download the indicated software
    BEFORE attaching the usb cable, which she did, on two different
    computers. (AND this is the second scanner, they replaced the first)
    Then you attach the usb cable, magic happens and the blinking lite
    comes on full. (hers just goes out)

    Unless the software accesses the scanner, I don't think the LED stays
    on. It flickers when it gets powered, and then goes into standby power
    mode. Epson doesn't detail if and when the LED is lit.

    I tried to get her to look in Device Manager BEFORE attaching the
    cable, but she saw no scanner in there. That does seem normal to me,
    but I hoped it would show and say that software DID something. Oh
    well.

    Paul theorizes there's some flashing up firmware install that is
    supposed to take place when that cable is connected. I think that even
    the 'first responders' of Epson Support would have assured she d/l'd
    the right software.

    The following is tough, so I don't know if your niece can handle this.
    A lot of experts don't know how to delete enumeration data.

    When a USB device is connected, the device sends presentation data to
    the computer to enumerate what type of device it is. If that data gets corrupted, it does not get replace on subsequent install attempts. You
    have to delete the bad enumeration to get the next plug in of the device
    to resend the enumeration data.

    In the registry, device enumeration data is stored under:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum

    Select the "USB" subkey, and search on "Epson". The really hard part
    comes next. Some subkeys will have permissions on them not allowing you
    to look at them even when logged in under an admin Windows account. You
    have to look at security properties of the key, go Advanced, and take
    ownership (and click Apply before leaving that dialog). Then, with you
    as the owner of the key, you change permissions to give all of them
    (full) to your account. Then hit F5. Why? Some subkeys that were
    hidden before will show up once you have full permissions. You may have
    to repeat this for several more sub-subkeys. It's a pain. You could
    try to propagate the changes, but that rarely works. Once you have full permission on a subkey (and all its subkeys, if any), you can delete the
    subkey back up to the parent enum key for the device.

    There could be more than one enum key for a device, so you have to
    repeat for all of them.

    Since the device's enumeration data is no longer in the registry,
    plugging in the USB device will have it resend its presentation data to
    the OS to create new enumeration key(s).

    Might be easier to use Nirsoft's USB Device View tool. There you can
    enable, disable, and uninstall devices. I don't know if its uninstall
    of a device walks completely through all subkeys to take ownership and
    get full permissions to delete the enum entries for the device in the
    registry. One of the right-click context menu choices after selecting
    an item in its list is to jump into the registry where the USB device is defined. That will take you to the ENUM\USB key for the device.

    I've had to do this a few times over decades of using USB devices.
    Somehow the enumeration data is invalid for the device, and the enum
    data for the device has to be removed from the registry. When the
    device is plugged back in, the device sends its presentation data to
    create a new enum entry.

    Typically the 1st-level techs only know about telling you to plug the
    USB device into a different port. They're hoping (without knowing why
    it works) that the enumeration data (which they haven't a clue about)
    will get saved for the different USB port. Yeah, but what if you don't
    have another port, or you're tried them all. Not until you push to
    escalate (use that word when talking to them) the problem to 3rd-tier
    technical support might you find someone that knows of USB enumeration.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Paul@21:1/5 to John B. Smith on Mon Apr 1 02:39:24 2024
    On 3/31/2024 1:18 PM, John B. Smith wrote:
    On Sun, 31 Mar 2024 00:35:25 -0400, Paul <nospam@needed.invalid>
    wrote:

    On 3/30/2024 11:54 PM, Paul wrote:

    One other thing.

    Double check the model number on the scanner,
    and make sure you're loading the correct driver for it.

    There may be two models of the scanner.
    Who knows how reliable the labeling is.

    Of course they would not tell you what the difference is.

    Paul

    Got a definitive reply from my niece re the usb3 question. One of the machines she's testing with is this one https://www.amazon.com/gp/product/B01BGLW2Q6/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
    which states that is has 3 usb3 jacks.


    Plenty of bus power then. Needs 500mA. Has 950mA minimum available,
    and more with regard to the silicon fuse protecting the port.

    The silicon fuse does not track the config space declaration
    of the device. If the device claims "500mA", the fuse continues
    to protect at a 950mA level. The fuse is dumb as dirt in this regard.
    The main purpose of the fuse, it to "prevent some wiring from burning",
    that sort of thing. As described in the Intel white paper on fusing, motherboard designers are not supposed to be using the fuse as a
    "policeman". You don't put a 502mA fuse on a 500mA port. That would
    "open too easily". The fuses are supposed to be selected so the thing
    is "swimming in current". But if you allowed way too much current, a
    pin inside the connector housing could burn.

    While testing the scanner, the wall adapter should be plugged
    into the Tecra. We don't want any excuses for why it isn't working.

    *******

    OK, I've got another question for ya.

    Did she undo the transport lock screw ?

    The motor will go overcurrent, if the transport is locked.
    The instruction manual should mention undoing the screw.
    Considering the 500mA bus power limit, the motor isn't
    exactly going to be able to overcome the screw.

    The screw prevents the scan head from rolling around in the
    enclosure. The scan head advances on a rubber belt. Unless
    the stepper is highly geared, there may not be enough
    retention force to keep the head stationary. if the
    head rolls to one end of the enclosure while in transit,
    and the box is dropped, the shock to the head against the
    stop, may break something.

    This is why, if the head is parked (at one end), engaging the
    screw prepares the device for shipment. At the other end of
    the shipping trip, you undo the screw.

    (Like, if you did convince her to send it to you, that
    screw needs to be locked again.)

    I've managed to jam the screw on mine, but in the open position,
    and the scanner hasn't moved in a long time. If the scanner
    ever goes back in the box, I'm going to have to fix that,
    so the screw returns to the locked position.

    Some scanners may have two screws. Not likely in this case.

    If the scanner has a "single paper sheet Getting Ready", it may
    address the need to set the screw to Open. Some will have a
    red ribbon or tape or some other indicator, so the user
    does not miss the screw.

    That would be a possible reason for the LED going out.
    The scanner could be signaling to you.

    Paul

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Frank Slootweg@21:1/5 to crasso@nycap.rr.com on Mon Apr 1 13:50:23 2024
    crasso@nycap.rr.com wrote:
    [...]

    $DRIFT ON

    In the 90's I got Photoshop3 along with a flatbed scanner. Sent the
    scanner back but copied 5 floppys of Photoshop3. Later I upgraded it
    to version5. You just fed a floppy in when they asked for it for
    ownership. Not possible in Win7 of course, another reason I cling to
    my WinXP. Maybe not till they pry it from my cold dead hands, but at
    least till I build another computer (chances 60/40).

    Why can't you use a 'floppy' on Windows 7? And even if a system does
    not have a physical 'floppy' drive, it probably will work with a virtual
    one, i.e. similar to a 'mounted' ISO.

    $DRIFT OFF

    The directions, she says, says to download the indicated software
    BEFORE attaching the usb cable,

    But did she *install* the downloaded (ScanSmart) software? See my
    other response on how to *check* this.

    [...]

    Oh, and she says Amazon or Epson won't accept it back!!!!! If I was
    her I think I'd try and make a stink, but she seems resigned. I'd kind
    of like to get my hands on it myself, but not enough to pay shipping
    across the country.

    Talking about checking and "myself", have you considered using
    TeamViewer (or another remote support tool) to check for yourself what
    is (not) going on?

    That is often much easier than using e-mail communication. Of course
    you still need her to connect cables, look at lights, etc.. Often a
    mobile phone (with video 'chat') can help with that part.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From crasso@nycap.rr.com@21:1/5 to All on Mon Apr 1 19:43:04 2024
    On 1 Apr 2024 13:50:23 GMT, Frank Slootweg <this@ddress.is.invalid>
    wrote:

    crasso@nycap.rr.com wrote:
    [...]

    $DRIFT ON

    In the 90's I got Photoshop3 along with a flatbed scanner. Sent the
    scanner back but copied 5 floppys of Photoshop3. Later I upgraded it
    to version5. You just fed a floppy in when they asked for it for
    ownership. Not possible in Win7 of course, another reason I cling to
    my WinXP. Maybe not till they pry it from my cold dead hands, but at
    least till I build another computer (chances 60/40).

    Why can't you use a 'floppy' on Windows 7? And even if a system does
    not have a physical 'floppy' drive, it probably will work with a virtual
    one, i.e. similar to a 'mounted' ISO.

    It was some years ago when I installed Win7 on this machine, yes it's
    always had a floppy, but Win7 gave me some ration of s**t about
    installing PS 5 and I gave up. Probably in my system log somewhere but
    it'd be a job to find it.

    $DRIFT OFF

    The directions, she says, says to download the indicated software
    BEFORE attaching the usb cable,

    But did she *install* the downloaded (ScanSmart) software? See my
    other response on how to *check* this.

    [...]

    Oh, and she says Amazon or Epson won't accept it back!!!!! If I was
    her I think I'd try and make a stink, but she seems resigned. I'd kind
    of like to get my hands on it myself, but not enough to pay shipping
    across the country.

    Talking about checking and "myself", have you considered using
    TeamViewer (or another remote support tool) to check for yourself what
    is (not) going on?

    That is often much easier than using e-mail communication. Of course
    you still need her to connect cables, look at lights, etc.. Often a
    mobile phone (with video 'chat') can help with that part.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From John Smith@21:1/5 to All on Mon Apr 1 20:26:35 2024
    On 31 Mar 2024 15:30:53 GMT, Frank Slootweg <this@ddress.is.invalid>
    wrote:

    Control Panel -> Programs -> Programs and Features should list what
    she has installed (for my old scanner, everything is under the 'E' of >Epson/EPSON). Make sure she uses Control Panel to check this, not the >(Windows 10/11) Settings applet.

    What's the easy way to get to Control Panel? Only way I found was to
    type it in at lower left of main screen. And Programs and Features
    apparently lets you Uninstall programs. usoft had to make it different
    so anyone who ever used Windows before would hate it. If they didn't
    strangle the browsers I'd never upgrade to their new ones.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From VanguardLH@21:1/5 to Paul on Mon Apr 1 19:24:53 2024
    Paul <nospam@needed.invalid> wrote:

    OK, I've got another question for ya.

    Did she undo the transport lock screw ?

    Ah, there's something that would be common across the original and
    replacement scanners, and when connecting the scanner to different
    computers: user error in not disabling the lock. On some scanners, it's
    not a screw, but a slide lock. The scan bar has to be at its home
    position for the lock to to grab it.

    The setup guide at:

    https://files.support.epson.com/docid/cpd6/cpd62786.pdf

    never mentions a lock mechanism. The user manual at:

    https://files.support.epson.com/docid/cpd6/cpd62790.pdf

    mentions positioning the scan bar in the "home" position (scan bar all
    the way to the back) when transporting the scanner, but no mention of a
    lock. If there is a lock, easy to see why the user won't know about it
    since it is not mentioned in the setup or user manuals. Maybe this unit doesn't have a slide lock.

    From an image of the bottom of the scanner at:

    https://mediaserver.goepson.com/ImConvServlet/imconv/fc5cc4d017ad8a5a6af5d0659473cdd18bf3c5e5/1200Wx1200H?use=banner&hybrisId=B2C&assetDescr=Perfection-V39-II-standing-back_690x460

    I couldn't see a lock screw or slide. From pics of other models in the
    Epson Perfection line of scanners, there is a slide lock at the back:

    https://blog.bestbuy.ca/wp-content/uploads/2019/07/v600-lock.jpg

    In addition, the user manual mentions not to use the scanner through a
    USB hub. I've hit other USB devices that have problems through a hub.
    Maybe a USB switch would've worked, but I didn't really need the hub.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From crasso@nycap.rr.com@21:1/5 to All on Mon Apr 1 21:44:34 2024
    Found this thing on UTube https://video.search.yahoo.com/yhs/search?fr=yhs-sz-001&ei=UTF-8&hsimp=yhs-001&hspart=sz&param1=37900&param2=89708&p=problems+installing+the+epson+V39&type=type7061095-spa-37900-89708#id=2&vid=2a13bbf0e5162c1b4163a1620f740fa1&action=click

    he shows you the wrong way and then what works. Looks nothing like her directions that came with the scanner, What do you guys think? I'd
    have to figure out how to download it and slow it down to make sense
    of it.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From VanguardLH@21:1/5 to crasso@nycap.rr.com on Tue Apr 2 00:23:19 2024
    <crasso@nycap.rr.com> wrote:

    Found this thing on UTube https://video.search.yahoo.com/yhs/search?fr=yhs-sz-001&ei=UTF-8&hsimp=yhs-001&hspart=sz&param1=37900&param2=89708&p=problems+installing+the+epson+V39&type=type7061095-spa-37900-89708#id=2&vid=2a13bbf0e5162c1b4163a1620f740fa1&action=click

    he shows you the wrong way and then what works. Looks nothing like her directions that came with the scanner, What do you guys think? I'd
    have to figure out how to download it and slow it down to make sense
    of it.

    To shorten the video to a concise statement, he installed the wrong
    driver, then installed the correct one (well, the package with the
    driver) for the II (2) model.

    The link I gave in my first reply was for the V39 II downloads page.
    You'll need to check with your niece where she got the downloads.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From John B. Smith@21:1/5 to VanguardLH on Tue Apr 2 10:37:04 2024
    On Tue, 2 Apr 2024 00:23:19 -0500, VanguardLH <V@nguard.LH> wrote:

    <crasso@nycap.rr.com> wrote:

    Found this thing on UTube
    https://video.search.yahoo.com/yhs/search?fr=yhs-sz-001&ei=UTF-8&hsimp=yhs-001&hspart=sz&param1=37900&param2=89708&p=problems+installing+the+epson+V39&type=type7061095-spa-37900-89708#id=2&vid=2a13bbf0e5162c1b4163a1620f740fa1&action=click

    he shows you the wrong way and then what works. Looks nothing like her
    directions that came with the scanner, What do you guys think? I'd
    have to figure out how to download it and slow it down to make sense
    of it.

    To shorten the video to a concise statement, he installed the wrong
    driver, then installed the correct one (well, the package with the
    driver) for the II (2) model.

    That is concise. But leaves out the de-installing. I find that
    interesting especially in light of what Frank said about having to
    mess with the Registry to erase what your previous failed install did.
    It might negate those risky Registry fiddling. A better way, if she'd
    paid attention to my praises of Macrium backups would be to Restore a
    Macrium image from a week ago and start over. Alas I am never listened
    to.

    The link I gave in my first reply was for the V39 II downloads page.
    You'll need to check with your niece where she got the downloads.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From VanguardLH@21:1/5 to John B. Smith on Tue Apr 2 15:13:51 2024
    "John B. Smith" <crasso@verizon.net> wrote:

    On Tue, 2 Apr 2024 00:23:19 -0500, VanguardLH <V@nguard.LH> wrote:

    <crasso@nycap.rr.com> wrote:

    Found this thing on UTube
    https://video.search.yahoo.com/yhs/search?fr=yhs-sz-001&ei=UTF-8&hsimp=yhs-001&hspart=sz&param1=37900&param2=89708&p=problems+installing+the+epson+V39&type=type7061095-spa-37900-89708#id=2&vid=2a13bbf0e5162c1b4163a1620f740fa1&action=click

    he shows you the wrong way and then what works. Looks nothing like her
    directions that came with the scanner, What do you guys think? I'd
    have to figure out how to download it and slow it down to make sense
    of it.

    To shorten the video to a concise statement, he installed the wrong
    driver, then installed the correct one (well, the package with the
    driver) for the II (2) model.

    That is concise. But leaves out the de-installing. I find that
    interesting especially in light of what Frank said about having to
    mess with the Registry to erase what your previous failed install did.
    It might negate those risky Registry fiddling. A better way, if she'd
    paid attention to my praises of Macrium backups would be to Restore a
    Macrium image from a week ago and start over. Alas I am never listened
    to.

    Uninstalling drivers and software, and even uninstalling a device in
    Device Manager (devmgmt.msc) NEVER removes the enumeration of the device
    from the registry. That is not part of the installation. It is
    hardware handshaking between device and OS when the device is plugged
    in. After uninstalling the drivers and software, the USB enumeration
    still exists in the registry. If the enumerated data gets corrupted, invalidated, or otherwise incorrect, the device may not function.
    Sometimes the only way to get a device working is to delete its
    enumeration data from the registry.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From John B. Smith@21:1/5 to All on Wed Apr 3 09:21:34 2024
    On Tue, 2 Apr 2024 15:13:51 -0500, VanguardLH <V@nguard.LH> wrote:

    MAYBE I found a solution - but too late. A few posts ago I cited a
    video on UTube

    https://video.search.yahoo.com/yhs/search?fr=yhs-sz-001&ei=UTF-8&hsimp=yhs-001&hspart=sz&param1=37900&param2=89708&p=problems+installing+the+epson+V39&type=type7061095-spa-37900-89708#id=2&vid=2a13bbf0e5162c1b4163a1620f740fa1&action=click

    Here's a copy of the email I sent to my niece about it:

    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
    I downloaded that how-to vid I emailed you about and I attach it to
    this email. The guy is explaining how he installed the wrong software,
    Vk39 instead of V39 II, not your problem. But running his vid in VLC I
    am able to halt it (spacebar) speed it up slow it down (+ -) and am
    able to follow his actions in de-installing the software and
    reinstalling.

    That underline indicates I think it may be important, as one guy in
    our usenet buddies thinks that if the install goes wrong the first
    time you need to go into the Registry and erase the term it created
    before any other V39II install can be effective. I DON'T THINK WE WANT
    TO TRY THAT ESPECIALLY WITHOUT A MACRIUM IMAGE BACKUP TO RESTORE TO IF
    YOU SHOULD BLOW IT UP. So I'm thinking a deinstall such as he
    demostrates would definitely be a better possibility. Let's keep it in
    mind and worry about it later if my new idea doesn't work.

    *!*!*!*!
    You told me, or at least I understood, that you installed the V39II
    software, then plugged the usb into the scanner. And that's what I
    shared with my usenet friends. From what I see in his movie, the
    scanner is turned on (usb plugged in) BEFORE you click that 'Back'
    botton. The install takes place with scanner turned on. Maybe that's
    the way you've always did it and I misunderstood. Watch his movie in
    slo-mo you'll see what I mean.
    *!*!*!*!

    If I'm wrong and you've always done it as I just said, I think you
    must slowy, carefully, painfully watch his deinstall.

    First, you must ascertain whether the scanner IS in Device Manager.
    Start – rh click – DeviceManager. Scanner should be under Other
    devices if installed.

    To go about uninstalling do not do this the Win10 way, You must go
    ControlPanel – Programs - ProgramFeatures. I don't know how the hell
    you're supposed to find ControlPanel they hid it. Where it says 'type
    here to search' type in Cont and you'll see ControlPanel in their
    list. Start there. Then you uninstall Epson ScanII and he also
    installs ControlPanel – Programs - ProgramFeatures – Today and
    uninstalls MicroSoft VisualC++2015____-(x86) and that other thing in
    "Today'

    I don't know what he does next, maybe you can figure, but he lands on
    the Epson site Product LineUp and goes thru the install again.

    Hope this helps.
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
    My niece wrote me back this morning: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
    The last one you sent it was the second half of the video that looked
    like my problem, but the solution seems so far into the weeds, I don't
    think I could have followed it up. I don't want to think about it any
    more and I'm waiting for UPS to pick it up again.
    Marisa did the initial installation attempts both times. Even the
    first time when I was watching, I wasn't close enough to the computer* experiment on Irene though and it was all the same thing.

    I don't want to think about it any more. My plumber now says he won't
    install the mini-tank hot water heater I ordered. I think Marisa
    found one or two others who will. My carpenter came by yesterday and
    say the Building Dept is being a pain about my wheelchair ramp. He
    thinks even if he makes the changes they want, there's no guarantee it
    would pass inspection after it was built. So I'm changing what I
    asked for. I talked to him about a couple other project. My front
    door will no longer close. Even if I can get it closed, it opens
    itself and if there's a wind, it can be wide open. But if I can get
    it closed and lock the spring lock, so far, it hasn't been able to
    open itself. The dead bolt has been unlockable for a long time. I
    wasn't worried. I live in this nice senior park. In the middle of
    city with one of the highest crime rates in the country.

    Thanks for all your help.
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

    I've quoted her whole note to let you know how the poor kid is
    struggling, sorry for the waste of bandwidth.
    I also apologize to you guys for wasting your time, hopefully I
    learned a few things along the way.

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)
  • From Paul@21:1/5 to Hiram T Schwantz on Sat May 4 22:34:19 2024
    On 5/4/2024 5:26 PM, Hiram T Schwantz wrote:

    On Sat, 30 Mar 2024 17:25:32 -0400, crasso@nycap.rr.com posted for all of us to
    digest...


    email from niece again:

    "I can change it to Windows 11 and it looks the same. I don't know if
    it's the same download, but it all looks the same on both machines.

    I click on the download, it downloads, I run the file. It seems to
    download the driver during this installation procedure. Eventually,
    it tells me to plug the scanner into the USB port and it will
    automatically proceed. It doesn't.

    I finally found the status light. Any time I plug it in, it flashes a
    few times then turns off. If I'm reading the manual correctly, it's
    suppose to flash and then stay on. When it's off, the scanner is off.

    I've tried all the troubleshooting suggestions, like doing it without
    any other USB slots in use, I'm using the cord that came with the
    scanner. When I click on the plus after "Drivers" it looks like it's
    giving me a couple options. I'm guessing since my OS was chosen,
    these are not drivers for a different operating system. Well,
    whatever I've tried them on both machines and they seem to install
    fine. But still the same "driver unavailable" message when the
    scanner is plugged in.

    Continuing in the manual it looks like it's suggesting it could be a
    wifi problem and I should shut everything using wifi down, reboot my
    router, and try again. Well, with all my smart home gadgets, I'm not
    sure I can shut them all down, but I did reboot my router last night
    and plan to experiment some more today."

    IF THE THING HAS ITS OWN USB HARD WIRED CABLE I'M NOT SEEING HOW WIFI
    COULD BE INTERFERING.

    I still haven't got an answer from her whether she's definitely tried
    a USB3.0 port. She has been in touch with Epson Support so SEEMS like
    they should have emphasized that if it were important.
    crasso

    I asked her the last time we helped her to use PostImage but she keeps
    sending jpgs as attachments and I'm reluctant to go thru the process
    myself anymore. So maybe we're missing something, but they didn't look
    relevant to me.


    Probably stupid response but: Is she trying to use the printer by both USB and
    WiFi? Does she have her WiFi password? My Brothers load everything and use WiFi
    flawlessly, includes scanning s/w & PaperPort.


    The scanner may be receiving a dynamic firmware load, from driver level.
    It could be, that the scanner computes the checksum on the firmware
    load, and finds it defective ("not for this scanner"). And that accounts
    for some flashing, then the flashing stops.

    Since this thread started, I got a new scanner, and it draws 5V @ 900mA.
    Even though it is a USB2 scanner, it draws USB3 level power (so you plug
    it into the USB3 hole). Compared to my previous scanner, it really is
    amazing (only ten seconds per page).

    Paul

    --- SoupGate-Win32 v1.05
    * Origin: fsxNet Usenet Gateway (21:1/5)