Got an email from my niece in Oregon. This isn't about Win10 exceptThe video on Amazon seems to show a blue power light on the right side.
she installed on it:
"cAN you or your contacts help me with this. I bought a new scanner.
After hours on the line with tech support, trying everything I can
think or on both Win 10 and 11, I concluded it had to be a hardware
problems. So I returned it and they replaced it, but I still can't
get it working. Looks like it's installed but settings, deviced just
says "Driver unavailable" The scanner has not on button or power
cord. Pluggin it in to USB is supposed to turn it on. It doesn't
seem to have any lights to tell me if it's on.
https://a.co/d/8mrhfZM
end quote.
I did look on alt,comp.periphs.scanner but no problems like hers.
Got an email from my niece in Oregon. This isn't about Win10 except
she installed on it:
"cAN you or your contacts help me with this. I bought a new scanner.
After hours on the line with tech support, trying everything I can
think or on both Win 10 and 11, I concluded it had to be a hardware
problems. So I returned it and they replaced it, but I still can't
get it working. Looks like it's installed but settings, deviced just
says "Driver unavailable" The scanner has not on button or power
cord. Pluggin it in to USB is supposed to turn it on. It doesn't
seem to have any lights to tell me if it's on.
https://a.co/d/8mrhfZM
end quote.
I did look on alt,comp.periphs.scanner but no problems like hers.
<crasso@nycap.rr.com> wrote:
Got an email from my niece in Oregon. This isn't about Win10 except
she installed on it:
"cAN you or your contacts help me with this. I bought a new scanner.
After hours on the line with tech support, trying everything I can
think or on both Win 10 and 11, I concluded it had to be a hardware
problems. So I returned it and they replaced it, but I still can't
get it working. Looks like it's installed but settings, deviced just
says "Driver unavailable" The scanner has not on button or power
cord. Pluggin it in to USB is supposed to turn it on. It doesn't
seem to have any lights to tell me if it's on.
https://a.co/d/8mrhfZM
end quote.
I did look on alt,comp.periphs.scanner but no problems like hers.
To what type of USB port on her computer is she connecting the scanner? Different versions of USB support different power levels.
USB 1.0: 0.5 A (5V * 0.5 A = 2.5W)
USB 3.0: 0.9 A (5V * 0.9 A = 4.5W)
For some USB devices that require more power than USB 1.0 and 2.0 can
supply, you can use a Y-adapter cable that connects 2 USB ports to the
USB device to double the power available to the device.
I had a USB HDD that would not reliably spin up when connected to just 1
USB2 port. It came with a Y-adapter to connect 2 USB2 ports together to ensure the USB HDD would spin up and keep spinning.
Its manual at:
https://mediaserver.goepson.com/ImConvServlet/imconv/c457aa6e66ecde22c733f832768eac22a4139319/original?assetDescr=Epson_Perfection_V39_II_Scanner_Specification_Sheet_CPD-63037.pdf
says it needs USB2, and takes 5V @ 0.5 A. According to Epson, a USB2
port should work provided the USB port can deliver the full 0.5 A both
during surge (when the device is connected) and under constant load. Operating power is 2.5W -- the max a USB2 can output, so it's really
close to the limit. Ready-mode is only 1.1W, but that is after power-on
and then not using the scanner.
Does she have a USB3 port to try?
Is she connecting the scanner directly to her computer's USB2 port, or through a USB hub? Instead of a USB hub, get a USB switch, and a
powered on that can provide the 0.5A to each port, not something like 2A across 6 ports which would be a problem if other USB devices are
concurrently connected to the USB switch along with the scanner.
Does the blue LED on the front next to the buttons come on when she
plugs it into the USB port on the computer? Has she tried anything else
into that USB port on the computer to check the port works? Try
plugging the scanner into a different (and tested) USB port to make sure
the port is working.
A long time ago before TWAIN became prevalent, the driver for the
scanner was built into the software. With TWAIN, the driver could be supplied separately. Looks like the Epson v39 was released in 2015, and TWAIN was around already a long time. How do you know she installed the drivers for the scanner?
There is a suite of embedded drivers bundled with Windows, but she
should really be getting the appropriate driver set for her scanner for whatever versions of Windows she is using it on. You posted in a
Windows 10 newsgroup. Is the OS on her computer, too?
From what I see at:
https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201
they have drivers for Windows XP to 11 (and MacOS 10 to 14). I'm
assuming from your 2nd sentence that she is using the scanner with
Windows 10. She needs to get the drivers for the scanner that match the version of her Windows *AND* the same bitwidth for drivers as for the OS (driver bitwidth must match OS bitwidth). If, say, she upgraded to
Windows 10 from Windows 7, she might have 32-bit Windows 10, so she
cannot use the 64-bit scanner drivers. Yes, there is a 32-bit Win10,
and a 64-bit Win10, so she has to get matching drivers. If the scanner
came with software, it should [you hope] detect the OS bitwidth to
install the appropriate bitwidth driver(s) for the scanner.
Got an email from my niece in Oregon. This isn't about Win10 except
she installed on it:
"cAN you or your contacts help me with this. I bought a new scanner.
After hours on the line with tech support, trying everything I can
think or on both Win 10 and 11, I concluded it had to be a hardware
problems. So I returned it and they replaced it, but I still can't
get it working. Looks like it's installed but settings, deviced just
says "Driver unavailable" The scanner has not on button or power
cord. Pluggin it in to USB is supposed to turn it on. It doesn't
seem to have any lights to tell me if it's on.
https://a.co/d/8mrhfZM
end quote.
I did look on alt,comp.periphs.scanner but no problems like hers.
crasso@nycap.rr.com wrote:
Got an email from my niece in Oregon. This isn't about Win10 except
she installed on it:
"cAN you or your contacts help me with this. I bought a new scanner.
After hours on the line with tech support, trying everything I can
think or on both Win 10 and 11, I concluded it had to be a hardware
problems. So I returned it and they replaced it, but I still can't
get it working. Looks like it's installed but settings, deviced just
says "Driver unavailable" The scanner has not on button or power
cord. Pluggin it in to USB is supposed to turn it on. It doesn't
seem to have any lights to tell me if it's on.
https://a.co/d/8mrhfZM
end quote.
I did look on alt,comp.periphs.scanner but no problems like hers.
Others have also raised this point:
You don't say if she installed any software for the scanner.
I have an old Epson scanner and that came with scanner and driver software. A new scanner probably doesn't come with software on some
media, so you probably have to download it. Without installing any
software for the scanner, it's unlikely it will work with standard
Windows.
I did look on alt,comp.periphs.scanner but no problems like hers.
Could try VueScan from <https://www.hamrick.com/> for free
From what I see at:
https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201
they have drivers for Windows XP to 11 (and MacOS 10 to 14).
VanguardLH <V@nguard.lh> wrote:
From what I see at:
https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201
they have drivers for Windows XP to 11 (and MacOS 10 to 14).
Not to nit-pick on your 'correct'/verbatim wording, but the 'Drivers' category in their 'Downloads' section is rather badly named, because
it's much more than 'just' drivers.
Besides the 'Scanner Driver' their 'Drivers' section contains also
the 'Espson ScanSmart' software and the 'Epson Scan 2 Utility' (I
have Epson Scan (no '2') for my old V30 scanner).
N.B. The 'Downloads' section has a 'Recommended for you' category,
which for me gives the 'Drivers and Utility Combo Package Installer',
which is (less than) 1/10th the size of the total size of the
components it says to contain! Go figure! To be fair, the filename
says ...Lite...
Anyway, if crasso's niece didn't have/get/install any Epson software,
(s)he should look at this webpage.
On Fri, 29 Mar 2024 22:21:51 -0400, crasso@nycap.rr.com wrote:Acrobat Reader (This is normally a free download) can scan documents by
I did look on alt,comp.periphs.scanner but no problems like hers.She can download Adobe Photoshop (free version) and see if that sees
the scanner.
She can download Adobe Photoshop (free version) and see if that sees
the scanner.
Frank Slootweg <this@ddress.is.invalid> wrote:
VanguardLH <V@nguard.lh> wrote:
From what I see at:
https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201
they have drivers for Windows XP to 11 (and MacOS 10 to 14).
Not to nit-pick on your 'correct'/verbatim wording, but the 'Drivers' category in their 'Downloads' section is rather badly named, because
it's much more than 'just' drivers.
Besides the 'Scanner Driver' their 'Drivers' section contains also
the 'Espson ScanSmart' software and the 'Epson Scan 2 Utility' (I
have Epson Scan (no '2') for my old V30 scanner).
N.B. The 'Downloads' section has a 'Recommended for you' category,
which for me gives the 'Drivers and Utility Combo Package Installer',
which is (less than) 1/10th the size of the total size of the
components it says to contain! Go figure! To be fair, the filename
says ...Lite...
Anyway, if crasso's niece didn't have/get/install any Epson software, (s)he should look at this webpage.
Alas, very often the "driver" package is more than just the driver
alone. You get a suite of software in the "driver" package. However,
quite often when the installer is ran, you get a tree or selection list
of what components to install in the package ... provided you choose to
do a custom install instead of blithely clicking through the installer screens as fast as possible to avoid making decisions.
Zaidy036 wrote:
Could try VueScan from <https://www.hamrick.com/> for free
This isn't freeware, though:
"You can test the trial version of VueScan for as long as you'd like
with flatbed scanning, Film/Slide scanning and ADF (Automatic Document Feeder) scanning. You can test most Professional Edition features with
the trial version.
Scans from the trial version will have a watermark that can't be removed later."
Prices start from $25...
-jw-
email from niece again:
"I can change it to Windows 11 and it looks the same. I don't know if
it's the same download, but it all looks the same on both machines.
I click on the download, it downloads, I run the file. It seems to
download the driver during this installation procedure. Eventually,
it tells me to plug the scanner into the USB port and it will
automatically proceed. It doesn't.
I finally found the status light. Any time I plug it in, it flashes a
few times then turns off. If I'm reading the manual correctly, it's
suppose to flash and then stay on. When it's off, the scanner is off.
I've tried all the troubleshooting suggestions, like doing it without
any other USB slots in use, I'm using the cord that came with the
scanner. When I click on the plus after "Drivers" it looks like it's
giving me a couple options. I'm guessing since my OS was chosen,
these are not drivers for a different operating system. Well,
whatever I've tried them on both machines and they seem to install
fine. But still the same "driver unavailable" message when the
scanner is plugged in.
Continuing in the manual it looks like it's suggesting it could be a
wifi problem and I should shut everything using wifi down, reboot my
router, and try again. Well, with all my smart home gadgets, I'm not
sure I can shut them all down, but I did reboot my router last night
and plan to experiment some more today."
IF THE THING HAS ITS OWN USB HARD WIRED CABLE I'M NOT SEEING HOW WIFI
COULD BE INTERFERING.
I still haven't got an answer from her whether she's definitely tried
a USB3.0 port. She has been in touch with Epson Support so SEEMS like
they should have emphasized that if it were important.
crasso
I asked her the last time we helped her to use PostImage but she keeps sending jpgs as attachments and I'm reluctant to go thru the process
myself anymore. So maybe we're missing something, but they didn't look relevant to me.
Prices start from $25...
If one does not do frequebt scans use VueScan and screen print instead
of printing thru VueScan. If a lot of scans then one should pay but it
runs almost all scanners so it will be the last one you need.
Maybe you meant Adobe Express which is free, but I don't know if it has
any scanner functions.
email from niece again:
"I can change it to Windows 11 and it looks the same. I don't know if
it's the same download, but it all looks the same on both machines.
I click on the download, it downloads, I run the file. It seems to
download the driver during this installation procedure. Eventually,
it tells me to plug the scanner into the USB port and it will
automatically proceed. It doesn't.
I finally found the status light. Any time I plug it in, it flashes a
few times then turns off. If I'm reading the manual correctly, it's
suppose to flash and then stay on. When it's off, the scanner is off.
I've tried all the troubleshooting suggestions, like doing it without
any other USB slots in use, I'm using the cord that came with the
scanner. When I click on the plus after "Drivers" it looks like it's
giving me a couple options. I'm guessing since my OS was chosen,
these are not drivers for a different operating system. Well,
whatever I've tried them on both machines and they seem to install
fine. But still the same "driver unavailable" message when the
scanner is plugged in.
Continuing in the manual it looks like it's suggesting it could be a
wifi problem and I should shut everything using wifi down, reboot my
router, and try again. Well, with all my smart home gadgets, I'm not
sure I can shut them all down, but I did reboot my router last night
and plan to experiment some more today."
IF THE THING HAS ITS OWN USB HARD WIRED CABLE I'M NOT SEEING HOW WIFI
COULD BE INTERFERING.
I still haven't got an answer from her whether she's definitely tried
a USB3.0 port.
She has been in touch with Epson Support so SEEMS like
they should have emphasized that if it were important.
crasso
I asked her the last time we helped her to use PostImage but she keeps sending jpgs as attachments and I'm reluctant to go thru the process
myself anymore. So maybe we're missing something, but they didn't look relevant to me.
On 3/30/2024 11:54 PM, Paul wrote:
One other thing.
Double check the model number on the scanner,
and make sure you're loading the correct driver for it.
There may be two models of the scanner.
Who knows how reliable the labeling is.
Of course they would not tell you what the difference is.
Paul
Zaidy036 wrote:
Prices start from $25...
If one does not do frequebt scans use VueScan and screen print instead
of printing thru VueScan. If a lot of scans then one should pay but it
runs almost all scanners so it will be the last one you need.
"You'll receive one year of free updates and usage of the version you
paid for indefinitely."
I wouldn't call this unfair since the programme is still under active >development, but calling this "One-time Payment" on their website sounds
a bit misleading.
VanguardLH <V@nguard.LH> wrote:
Maybe you meant Adobe Express which is free, but I don't know if it
has any scanner functions.
I used to have a Canon scanner and it came with free software--Adobe
Elements 6 (?).
jerryab <jerryab@juno.com> wrote:
VanguardLH <V@nguard.LH> wrote:
Maybe you meant Adobe Express which is free, but I don't know if it
has any scanner functions.
I used to have a Canon scanner and it came with free software--Adobe
Elements 6 (?).
Ah, bundleware with hardware. That's typical. I'm sure the OP already
got some bundleware with the Epson scanner, or a "2-sheet manual" with a
URL that says where to download it.
From the Amazon ad the OP's niece gave a URL, that web page has a link
to the manual at:
https://m.media-amazon.com/images/I/91QhMk9h0vL.pdf
The manual mentions Epson ScanSmart. The downloads page at:
https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V39-II/s/SPT_B11B268201?review-filter=Windows+10+64-bit
shows Epson 2 scan utility and Epson ScanSmart in their bundle package.
The OP's niece already has the software (if a CD was included), or can
get it, but we don't know yet if the niece has done anything other than
to plug in the scanner to a USB port on her computer. Tech support was >mentioned, and you'd expect they would've checked the driver and
software were installed, but 1st-level techs are adept only at inputting >keywords into a help database to read back canned responses.
The directions, she says, says to download the indicated software
BEFORE attaching the usb cable, which she did, on two different
computers. (AND this is the second scanner, they replaced the first)
Then you attach the usb cable, magic happens and the blinking lite
comes on full. (hers just goes out)
I tried to get her to look in Device Manager BEFORE attaching the
cable, but she saw no scanner in there. That does seem normal to me,
but I hoped it would show and say that software DID something. Oh
well.
Paul theorizes there's some flashing up firmware install that is
supposed to take place when that cable is connected. I think that even
the 'first responders' of Epson Support would have assured she d/l'd
the right software.
On Sun, 31 Mar 2024 00:35:25 -0400, Paul <nospam@needed.invalid>
wrote:
On 3/30/2024 11:54 PM, Paul wrote:
One other thing.
Double check the model number on the scanner,
and make sure you're loading the correct driver for it.
There may be two models of the scanner.
Who knows how reliable the labeling is.
Of course they would not tell you what the difference is.
Paul
Got a definitive reply from my niece re the usb3 question. One of the machines she's testing with is this one https://www.amazon.com/gp/product/B01BGLW2Q6/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
which states that is has 3 usb3 jacks.
In the 90's I got Photoshop3 along with a flatbed scanner. Sent the
scanner back but copied 5 floppys of Photoshop3. Later I upgraded it
to version5. You just fed a floppy in when they asked for it for
ownership. Not possible in Win7 of course, another reason I cling to
my WinXP. Maybe not till they pry it from my cold dead hands, but at
least till I build another computer (chances 60/40).
The directions, she says, says to download the indicated software
BEFORE attaching the usb cable,
Oh, and she says Amazon or Epson won't accept it back!!!!! If I was
her I think I'd try and make a stink, but she seems resigned. I'd kind
of like to get my hands on it myself, but not enough to pay shipping
across the country.
crasso@nycap.rr.com wrote:
[...]
$DRIFT ON
In the 90's I got Photoshop3 along with a flatbed scanner. Sent the
scanner back but copied 5 floppys of Photoshop3. Later I upgraded it
to version5. You just fed a floppy in when they asked for it for
ownership. Not possible in Win7 of course, another reason I cling to
my WinXP. Maybe not till they pry it from my cold dead hands, but at
least till I build another computer (chances 60/40).
Why can't you use a 'floppy' on Windows 7? And even if a system does
not have a physical 'floppy' drive, it probably will work with a virtual
one, i.e. similar to a 'mounted' ISO.
$DRIFT OFF
The directions, she says, says to download the indicated software
BEFORE attaching the usb cable,
But did she *install* the downloaded (ScanSmart) software? See my
other response on how to *check* this.
[...]
Oh, and she says Amazon or Epson won't accept it back!!!!! If I was
her I think I'd try and make a stink, but she seems resigned. I'd kind
of like to get my hands on it myself, but not enough to pay shipping
across the country.
Talking about checking and "myself", have you considered using
TeamViewer (or another remote support tool) to check for yourself what
is (not) going on?
That is often much easier than using e-mail communication. Of course
you still need her to connect cables, look at lights, etc.. Often a
mobile phone (with video 'chat') can help with that part.
Control Panel -> Programs -> Programs and Features should list what
she has installed (for my old scanner, everything is under the 'E' of >Epson/EPSON). Make sure she uses Control Panel to check this, not the >(Windows 10/11) Settings applet.
OK, I've got another question for ya.
Did she undo the transport lock screw ?
Found this thing on UTube https://video.search.yahoo.com/yhs/search?fr=yhs-sz-001&ei=UTF-8&hsimp=yhs-001&hspart=sz¶m1=37900¶m2=89708&p=problems+installing+the+epson+V39&type=type7061095-spa-37900-89708#id=2&vid=2a13bbf0e5162c1b4163a1620f740fa1&action=click
he shows you the wrong way and then what works. Looks nothing like her directions that came with the scanner, What do you guys think? I'd
have to figure out how to download it and slow it down to make sense
of it.
<crasso@nycap.rr.com> wrote:
Found this thing on UTube
https://video.search.yahoo.com/yhs/search?fr=yhs-sz-001&ei=UTF-8&hsimp=yhs-001&hspart=sz¶m1=37900¶m2=89708&p=problems+installing+the+epson+V39&type=type7061095-spa-37900-89708#id=2&vid=2a13bbf0e5162c1b4163a1620f740fa1&action=click
he shows you the wrong way and then what works. Looks nothing like her
directions that came with the scanner, What do you guys think? I'd
have to figure out how to download it and slow it down to make sense
of it.
To shorten the video to a concise statement, he installed the wrong
driver, then installed the correct one (well, the package with the
driver) for the II (2) model.
The link I gave in my first reply was for the V39 II downloads page.
You'll need to check with your niece where she got the downloads.
On Tue, 2 Apr 2024 00:23:19 -0500, VanguardLH <V@nguard.LH> wrote:
<crasso@nycap.rr.com> wrote:
Found this thing on UTube
https://video.search.yahoo.com/yhs/search?fr=yhs-sz-001&ei=UTF-8&hsimp=yhs-001&hspart=sz¶m1=37900¶m2=89708&p=problems+installing+the+epson+V39&type=type7061095-spa-37900-89708#id=2&vid=2a13bbf0e5162c1b4163a1620f740fa1&action=click
he shows you the wrong way and then what works. Looks nothing like her
directions that came with the scanner, What do you guys think? I'd
have to figure out how to download it and slow it down to make sense
of it.
To shorten the video to a concise statement, he installed the wrong
driver, then installed the correct one (well, the package with the
driver) for the II (2) model.
That is concise. But leaves out the de-installing. I find that
interesting especially in light of what Frank said about having to
mess with the Registry to erase what your previous failed install did.
It might negate those risky Registry fiddling. A better way, if she'd
paid attention to my praises of Macrium backups would be to Restore a
Macrium image from a week ago and start over. Alas I am never listened
to.
On Sat, 30 Mar 2024 17:25:32 -0400, crasso@nycap.rr.com posted for all of us to
digest...
email from niece again:
"I can change it to Windows 11 and it looks the same. I don't know if
it's the same download, but it all looks the same on both machines.
I click on the download, it downloads, I run the file. It seems to
download the driver during this installation procedure. Eventually,
it tells me to plug the scanner into the USB port and it will
automatically proceed. It doesn't.
I finally found the status light. Any time I plug it in, it flashes a
few times then turns off. If I'm reading the manual correctly, it's
suppose to flash and then stay on. When it's off, the scanner is off.
I've tried all the troubleshooting suggestions, like doing it without
any other USB slots in use, I'm using the cord that came with the
scanner. When I click on the plus after "Drivers" it looks like it's
giving me a couple options. I'm guessing since my OS was chosen,
these are not drivers for a different operating system. Well,
whatever I've tried them on both machines and they seem to install
fine. But still the same "driver unavailable" message when the
scanner is plugged in.
Continuing in the manual it looks like it's suggesting it could be a
wifi problem and I should shut everything using wifi down, reboot my
router, and try again. Well, with all my smart home gadgets, I'm not
sure I can shut them all down, but I did reboot my router last night
and plan to experiment some more today."
IF THE THING HAS ITS OWN USB HARD WIRED CABLE I'M NOT SEEING HOW WIFI
COULD BE INTERFERING.
I still haven't got an answer from her whether she's definitely tried
a USB3.0 port. She has been in touch with Epson Support so SEEMS like
they should have emphasized that if it were important.
crasso
I asked her the last time we helped her to use PostImage but she keeps
sending jpgs as attachments and I'm reluctant to go thru the process
myself anymore. So maybe we're missing something, but they didn't look
relevant to me.
Probably stupid response but: Is she trying to use the printer by both USB and
WiFi? Does she have her WiFi password? My Brothers load everything and use WiFi
flawlessly, includes scanning s/w & PaperPort.
Sysop: | Keyop |
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