I have Windows Version 10, Pro., and a friend has Windows Version 10, Home. My friend wishes for me to connect andTeamViewer works great for me. You can connect to a remote PC, and you can both see that pc's screen.
control her PC remotely, through the GUI, for a short period of time.
From what I've read, "Windows Remote Desktop" would make it easy for my friends computer to control mine (based on our operating systems), but that's not what we need (wrong direction).
Can anyone recommend some decent free software that will help me do what I described at the top (ease of use is a big
plus)?
Thank you for your guidance!
I have Windows Version 10, Pro., and a friend has Windows Version 10,
Home. My friend wishes for me to connect and control her PC remotely
On 9/26/23 21:21, this is what Bill wrote:
I have Windows Version 10, Pro., and a friend has Windows Version 10,TeamViewer works great for me. You can connect to a remote PC, and you
Home. My friend wishes for me to connect and control her PC remotely,
through the GUI, for a short period of time.
 From what I've read, "Windows Remote Desktop" would make it easy for my
friends computer to control mine (based on our operating systems), but
that's not what we need (wrong direction).
Can anyone recommend some decent free software that will help me do
what I described at the top (ease of use is a big plus)?
Thank you for your guidance!
can both see that pc's screen.
I've used it many time to see what a user is complaining about and show
them how to fix it etc. A picture is worth a 1000 words.
Bill wrote:
I have Windows Version 10, Pro., and a friend has Windows Version 10,
Home. My friend wishes for me to connect and control her PC remotely
Far a solution where neither of you have to install any extra software,
there is Quick Assist built-in to Win10.
You both type Win+Ctrl+Q to start it.
You (as the helper) will need to click "help someone" and sign-in to a microsoft account, it will generate a code and display it to you.
She (as the person to be helped) doesn't need a microsoft account, she
just needs to click "get help"
You have to tell her the code, she has to type it in, then she has to
click to "accept" the remote session, at which point you can see, but
not control her screen.
If you click "request control" it will prompt her to allow that, then
you can control her PC, if you do anything that requires admin access on
her computer, you cannot enter the password, she must do it.
Andy Burns wrote:Only Win10 and Win11.
For a solution where neither of you have to install any extra
software, there is Quick Assist
You both type Win+Ctrl+Q to start it.
Does it work across different operating systems?
Unfortunately, many times my help is requested is because "it doesn't
allow me to login".
I have Windows Version 10, Pro., and a friend has Windows Version 10,
Home. My friend wishes for me to connect and control her PC remotely, through the GUI, for a short period of time.
From what I've read, "Windows Remote Desktop" would make it easy for my friends computer to control mine (based on our operating systems), but
that's not what we need (wrong direction).
Can anyone recommend some decent free software that will help me do what
I described at the top (ease of use is a big plus)?
Thank you for your guidance!
Problem with Teamviewer is that it is forever updating itself, so a few weeks down the line when your friend reallyTeam viewer has a down arrow on the top bar indicating an update is available and hitting it does the update itself.
needs help she will be expected to download and install the update to Teamviewer first - which may well be beyond her.
I have Windows Version 10, Pro., and a friend has Windows Version 10,
Home. My friend wishes for me to connect and control her PC remotely, through the GUI, for a short period of time.
From what I've read, "Windows Remote Desktop" would make it easy for my friends computer to control mine (based on our operating systems), but
that's not what we need (wrong direction).
Can anyone recommend some decent free software that will help me do what
I described at the top (ease of use is a big plus)?
Thank you for your guidance!
I have Windows Version 10, Pro., and a friend has Windows Version 10,
Home. My friend wishes for me to connect and control her PC remotely, >through the GUI, for a short period of time.
From what I've read, "Windows Remote Desktop" would make it easy for my
friends computer to control mine (based on our operating systems), but >that's not what we need (wrong direction).
Can anyone recommend some decent free software that will help me do what
I described at the top (ease of use is a big plus)?
Thank you for your guidance!
I have Windows Version 10, Pro., and a friend has Windows Version 10, Home. My friend wishes for me to connect and control her PC remotely, through the GUI, for a short period of time.
From what I've read, "Windows Remote Desktop" would make it easy for my friends computer to control mine (based on our operating systems), but that's not what we need (wrong direction).
Can anyone recommend some decent free software that will help me do what I described at the top (ease of use is a big plus)?
Thank you for your guidance!
Carlos E. R. wrote:
[snip]
Unfortunately, many times my help is requested is because "it doesn't
allow me to login".
If you prepare in advance with the appropriate routers and a LAN-to-LAN
VPN, and Wake-On-LAN, you can invoke Wake-On-LAN from the remote router
and the PC will start by itself (not if it uses WiFi, obviously!). This does take some skill to set up and may require BIOS access to configure
the Wake-On-LAN feature, so advance preparation is absolutely essential.
Then using VNC you will be able to see what is on the PC screen and understand why the user can't log in.
The approach is essential to support idiot users.
Bill wrote:
I have Windows Version 10, Pro., and a friend has Windows Version 10,
Home. My friend wishes for me to connect and control her PC remotely
Far a solution where neither of you have to install any extra software,
there is Quick Assist built-in to Win10.
You both type Win+Ctrl+Q to start it.
You (as the helper) will need to click "help someone" and sign-in to a microsoft account, it will generate a code and display it to you.
She (as the person to be helped) doesn't need a microsoft account, she
just needs to click "get help"
You have to tell her the code, she has to type it in, then she has to
click to "accept" the remote session, at which point you can see, but
not control her screen.
If you click "request control" it will prompt her to allow that, then
you can control her PC, if you do anything that requires admin access on
her computer, you cannot enter the password, she must do it.
On 2023-09-27 14:02, Graham J wrote:
Carlos E. R. wrote:
[snip]
Unfortunately, many times my help is requested is because "it doesn't
allow me to login".
If you prepare in advance with the appropriate routers and a
LAN-to-LAN VPN, and Wake-On-LAN, you can invoke Wake-On-LAN from the
remote router and the PC will start by itself (not if it uses WiFi,
obviously!). This does take some skill to set up and may require BIOS
access to configure the Wake-On-LAN feature, so advance preparation is
absolutely essential.
Then using VNC you will be able to see what is on the PC screen and
understand why the user can't log in.
The approach is essential to support idiot users.
We are not in the same LAN. It would have to be through internet (and WiFI)
Big Al wrote:[...]
TeamViewer works great for me. You can connect to a remote PC, and you
can both see that pc's screen.
I've used it many time to see what a user is complaining about and show them how to fix it etc. A picture is worth a 1000 words.
Except that the person who needs help will not be able to download and install Teamviewer - if they could do that for themselves they would not
need help! So go visit your friend and install Teamviewer for her. If
you take your laptop also you can demonstrate it working.
Problem with Teamviewer is that it is forever updating itself, so a few
weeks down the line when your friend really needs help she will be
expected to download and install the update to Teamviewer first - which
may well be beyond her.
Windows Remote Desktop only works on the "Pro" version of Windows - but
your friend has "Home". It relies on a network connection between the
two PCs - typically they would be in the same room or office. But it
will work where the network is implemented using a LAN-to-LAN VPN - but
this has to be implemented using the routers at each end of the
connection.
On 9/26/2023 9:21 PM, Bill wrote:
I have Windows Version 10, Pro., and a friend has Windows Version 10, Home. My friend wishes for me to connect and control her PC remotely, through the GUI, for a short period of time.
From what I've read, "Windows Remote Desktop" would make it easy for my
friends computer to control mine (based on our operating systems), but that's not what we need (wrong direction).
Can anyone recommend some decent free software that will help me do what I described at the top (ease of use is a big plus)?
Thank you for your guidance!
You can apparently, do stuff on both Home and Pro.
This HP article claims you can add something from Microsoft Store.
And perhaps in a different era, download a Win32 version, but they
don't show that.
https://www.hp.com/us-en/shop/tech-takes/how-to-use-windows-remote-desktop-connection
# Possible leads to finding one...
# Yes, the usual "bobbing for apples/pain in the ass" stuff as
# you try to find a version for your particular OS.
https://apps.microsoft.com/store/detail/microsoft-remote-desktop/9WZDNCRFJ3PS?hl=en-ca&gl=ca&rtc=1
https://aka.ms/RDSetup
https://www.microsoft.com/en-us/download/details.aspx?id=50042
I have to go out now, but I'll take a shot at verifying when I get back.
I'll need a clean install for a candidate (I have one disk which is
ready to use, but not for the other end).
Graham J <nobody@nowhere.co.uk> wrote:
Big Al wrote:[...]
TeamViewer works great for me. You can connect to a remote PC, and you >>> can both see that pc's screen.
I've used it many time to see what a user is complaining about and show
them how to fix it etc. A picture is worth a 1000 words.
Except that the person who needs help will not be able to download and
install Teamviewer - if they could do that for themselves they would not
need help! So go visit your friend and install Teamviewer for her. If
you take your laptop also you can demonstrate it working.
Yes, that approach (go visit your friend) is better/easier/<whatever>,
but not really required. If it was, TeamViewer would be useless for
parties for whom a visit is not practical/possible.
If you create a TeamViewer session and you and the remote person use
the same browser, you can easily guide her through the download/install.
On Wed, 27 Sep 2023 09:01:34 +0100, Graham J <nobody@nowhere.co.uk> wrote:
Windows Remote Desktop only works on the "Pro" version of Windows - but
your friend has "Home". It relies on a network connection between the
two PCs - typically they would be in the same room or office. But it
will work where the network is implemented using a LAN-to-LAN VPN - but
this has to be implemented using the routers at each end of the
connection.
Remote Desktop also works across the Internet (WAN) without needing a VPN, but
then port forwarding at the destination is required.
Speaking of VPN, how is a VPN useful in this situation?
Back in about 2006-2007 my nephew and I joined our respective LANs together via
VPN, but it was about as far away from straightforward as you could get. After
we finally got it to work, we quickly abandoned the idea.
Char Jackson wrote:
Remote Desktop also works across the Internet (WAN) without needing
a VPN, but then port forwarding at the destination is required.
That is possible. But requires the target PC to have a fixed (or at
least known) IP address, and the port forwarding to be configured
correctly.
Frank Slootweg wrote:
Graham J <nobody@nowhere.co.uk> wrote:
Big Al wrote:[...]
TeamViewer works great for me. You can connect to a remote PC, and you >>> can both see that pc's screen.
I've used it many time to see what a user is complaining about and show >>> them how to fix it etc. A picture is worth a 1000 words.
Except that the person who needs help will not be able to download and
install Teamviewer - if they could do that for themselves they would not >> need help! So go visit your friend and install Teamviewer for her. If
you take your laptop also you can demonstrate it working.
Yes, that approach (go visit your friend) is better/easier/<whatever>, but not really required. If it was, TeamViewer would be useless for
parties for whom a visit is not practical/possible.
If you create a TeamViewer session and you and the remote person use
the same browser, you can easily guide her through the download/install.
You've clearly never had to help a really incompetent user!
On 9/27/2023 11:55 AM, Paul wrote:
On 9/26/2023 9:21 PM, Bill wrote:
I have Windows Version 10, Pro., and a friend has Windows Version 10, Home. My friend wishes for me to connect and control her PC remotely, through the GUI, for a short period of time.
From what I've read, "Windows Remote Desktop" would make it easy for my
friends computer to control mine (based on our operating systems), but that's not what we need (wrong direction).
Can anyone recommend some decent free software that will help me do what I described at the top (ease of use is a big plus)?
Thank you for your guidance!
You can apparently, do stuff on both Home and Pro.
This HP article claims you can add something from Microsoft Store.
And perhaps in a different era, download a Win32 version, but they
don't show that.
https://www.hp.com/us-en/shop/tech-takes/how-to-use-windows-remote-desktop-connection
# Possible leads to finding one...
# Yes, the usual "bobbing for apples/pain in the ass" stuff as
# you try to find a version for your particular OS.
https://apps.microsoft.com/store/detail/microsoft-remote-desktop/9WZDNCRFJ3PS?hl=en-ca&gl=ca&rtc=1
https://aka.ms/RDSetup
https://www.microsoft.com/en-us/download/details.aspx?id=50042
I have to go out now, but I'll take a shot at verifying when I get back.
I'll need a clean install for a candidate (I have one disk which is
ready to use, but not for the other end).
Hmmm.
Not off to a great start.
What's interesting, is my Home install, didn't even get a Store icon :-)
Not particularly impressed right now.
At least the terminology here, indicates this is NOT for helping
people, it's for running your own PC remotely from a second PC.
[Picture]
https://i.postimg.cc/x8Hn86hJ/win10-remote-desktop-dialogs.gif
Or, I've got the wrong tool, and it's another dialog
I should be looking at.
It took forever to get my clean install done. Good thing
I don't do this for a living :-) It was like pulling
teeth with rusty pliers.
Paul
Graham J wrote:
Char Jackson wrote:
Remote Desktop also works across the Internet (WAN) without needing
a VPN, but then port forwarding at the destination is required.
That is possible. But requires the target PC to have a fixed (or at
least known) IP address, and the port forwarding to be configured
correctly.
When I had to support parents and aunts (they're all dead now) I
installed VNC on their machines, and I had port forwarding on *my* fixed
IP address, then created an icon for them to start a reverse VNC session
from their machine to mine ... no "complication" at their end, they can >change ISP and/or router without breaking stuff.
Char Jackson wrote:
On Wed, 27 Sep 2023 09:01:34 +0100, Graham J <nobody@nowhere.co.uk> wrote: >>
Windows Remote Desktop only works on the "Pro" version of Windows - but
your friend has "Home". It relies on a network connection between the
two PCs - typically they would be in the same room or office. But it
will work where the network is implemented using a LAN-to-LAN VPN - but
this has to be implemented using the routers at each end of the
connection.
Remote Desktop also works across the Internet (WAN) without needing a VPN, but
then port forwarding at the destination is required.
That is possible. But requires the target PC to have a fixed (or at
least known) IP address, and the port forwarding to be configured correctly.
Speaking of VPN, how is a VPN useful in this situation?
Specifically a LAN-to-LAN VPN allows access to anything on the remote >network. For support of a small business where they may be several PCs, >networked printers, NAS, etc. it is really useful. Once set up, there's
no other configuration of any sort needed.
Back in about 2006-2007 my nephew and I joined our respective LANs together via
VPN, but it was about as far away from straightforward as you could get. After
we finally got it to work, we quickly abandoned the idea.
This is easier with routers that support it properly, such as the
Draytek range. Of course you have to get it right!
I have Windows Version 10, Pro., and a friend has Windows Version 10,
Home. My friend wishes for me to connect and control her PC remotely, through the GUI, for a short period of time.
Thank you for your guidance!
I have Windows Version 10, Pro., and a friend has Windows Version 10,
Home. My friend wishes for me to connect and control her PC remotely, through the GUI, for a short period of time.
From what I've read, "Windows Remote Desktop" would make it easy for my friends computer to control mine (based on our operating systems), but
that's not what we need (wrong direction).
Can anyone recommend some decent free software that will help me do what
I described at the top (ease of use is a big plus)?
Thank you for your guidance!
Desktop computer or Laptop with Windows, Mac OS or Linux
Mobile device with Android or iOS
Any other device with a Web browser
On 9/26/2023 9:21 PM, Bill wrote:
I have Windows Version 10, Pro., and a friend has Windows Version 10,
Home. My friend wishes for me to connect and control her PC remotely,
through the GUI, for a short period of time.
Thank you for your guidance!
Thank you to everyone who offered help with this. The answers are
informative and appear to provide what I need (and then some)!
Unfortunately, my friend became ill, so it will be a few more days
before we can try using "remote access". She doesn't know anything about
file extensions (in my not so humble opinion, Microsoft doesn't does a
poor job of "educating" along these lines--particularly by having "show
file extensions" off, by default, in the Windows File Manager).
On 9/26/2023 9:21 PM, Bill wrote:
I have Windows Version 10, Pro., and a friend has Windows Version 10,
Home. My friend wishes for me to connect and control her PC remotely,
through the GUI, for a short period of time.
 From what I've read, "Windows Remote Desktop" would make it easy for my
friends computer to control mine (based on our operating systems), but
that's not what we need (wrong direction).
Can anyone recommend some decent free software that will help me do
what I described at the top (ease of use is a big plus)?
Thank you for your guidance!
I have used a program called "Chatox" and its predecessor "Brosix" for 7
or 8 years almost daily without a single negative thing to say about it.
 One of its features is "screen sharing" which may be just what you are looking for. Works with:
Desktop computer or Laptop with Windows, Mac OS or Linux
Mobile device with Android or iOS
Any other device with a Web browser
Take a look,    www.chatox.com
TPayne wrote:
On 9/26/2023 9:21 PM, Bill wrote:
I have Windows Version 10, Pro., and a friend has Windows Version 10,
Home. My friend wishes for me to connect and control her PC remotely,
through the GUI, for a short period of time.
From what I've read, "Windows Remote Desktop" would make it easy for my >> friends computer to control mine (based on our operating systems), but
that's not what we need (wrong direction).
Can anyone recommend some decent free software that will help me do
what I described at the top (ease of use is a big plus)?
Thank you for your guidance!
I have used a program called "Chatox" and its predecessor "Brosix" for 7
or 8 years almost daily without a single negative thing to say about it.
One of its features is "screen sharing" which may be just what you are looking for. Works with:
Desktop computer or Laptop with Windows, Mac OS or Linux
Mobile device with Android or iOS
Any other device with a Web browser
Take a look, www.chatox.com
Does it achieve screen sharing of an iPad? This is an area where being
able to help a naive user would be really good.
TPayne wrote:
On 9/26/2023 9:21 PM, Bill wrote:
I have Windows Version 10, Pro., and a friend has Windows Version 10,
Home. My friend wishes for me to connect and control her PC
remotely, through the GUI, for a short period of time.
 From what I've read, "Windows Remote Desktop" would make it easy for my >>> friends computer to control mine (based on our operating systems),
but that's not what we need (wrong direction).
Can anyone recommend some decent free software that will help me do
what I described at the top (ease of use is a big plus)?
Thank you for your guidance!
I have used a program called "Chatox" and its predecessor "Brosix" for
7 or 8 years almost daily without a single negative thing to say about
it. Â Â One of its features is "screen sharing" which may be just what
you are looking for. Works with:
;Desktop computer or Laptop with Windows, Mac OS or Linux
;Mobile device with Android or iOS
;Any other device with a Web browser
Take a look,    www.chatox.com
Does it achieve screen sharing of an iPad? This is an area where being
able to help a naive user would be really good.
| Sysop: | Keyop |
|---|---|
| Location: | Huddersfield, West Yorkshire, UK |
| Users: | 297 |
| Nodes: | 16 (2 / 14) |
| Uptime: | 04:45:23 |
| Calls: | 6,666 |
| Files: | 12,213 |
| Messages: | 5,335,886 |
