I have a Microsoft Surface 2 laptop with Windows 10 Pro (64-bit)
installed.
Every time that I insert my USB external hard drive (WD EasyStore), the computer freezes for approx. 1-2 minutes. It does the same thing every
time that I use a program that needs to acces the USB drive.
For instance, when I plug in the WD drive, I have to wait 1-2 minutes
before I can access it with File Explorer. If I then launch a backup
program to copy files from my c:\ drive to the USB drive, I have to
wait 1-2 minutes before I can press the icon that starts the backup.
This does not happen with any other computer that I use. (None of them
are Microsoft Surface!)
What could be the reason that causes the Microsoft surface 2 to freeze?
I have a Microsoft Surface 2 laptop with Windows 10 Pro (64-bit)
installed.
Every time that I insert my USB external hard drive (WD EasyStore), the computer freezes for approx. 1-2 minutes. It does the same thing every
time that I use a program that needs to acces the USB drive.
For instance, when I plug in the WD drive, I have to wait 1-2 minutes
before I can access it with File Explorer. If I then launch a backup
program to copy files from my c:\ drive to the USB drive, I have to
wait 1-2 minutes before I can press the icon that starts the backup.
This does not happen with any other computer that I use. (None of them
are Microsoft Surface!)
What could be the reason that causes the Microsoft surface 2 to freeze?
On 9/13/2021 2:10 PM, tb wrote:
I have a Microsoft Surface 2 laptop with Windows 10 Pro (64-bit)
installed.
Every time that I insert my USB external hard drive (WD EasyStore), the
computer freezes for approx. 1-2 minutes. It does the same thing every
time that I use a program that needs to acces the USB drive.
For instance, when I plug in the WD drive, I have to wait 1-2 minutes
before I can access it with File Explorer. If I then launch a backup
program to copy files from my c:\ drive to the USB drive, I have to
wait 1-2 minutes before I can press the icon that starts the backup.
This does not happen with any other computer that I use. (None of them
are Microsoft Surface!)
What could be the reason that causes the Microsoft surface 2 to freeze?
I don't have an Easy Store but I do have an external that has a
conventional "spinning" drive. The USB cable that plugs into the computer
is a dual type as not all computers can supply enough current.
I've tested it and it sometimes works with only one plugged in but
sometimes really requires both.
I have a Microsoft Surface 2 laptop with Windows 10 Pro (64-bit)
installed.
Every time that I insert my USB external hard drive (WD EasyStore),
the computer freezes for approx. 1-2 minutes. It does the same thing
every time that I use a program that needs to acces the USB drive.
For instance, when I plug in the WD drive, I have to wait 1-2 minutes
before I can access it with File Explorer. If I then launch a backup
program to copy files from my c:\ drive to the USB drive, I have to
wait 1-2 minutes before I can press the icon that starts the backup.
This does not happen with any other computer that I use. (None of
them are Microsoft Surface!)
What could be the reason that causes the Microsoft surface 2 to
freeze?
On 9/13/2021 at 2:10:58 PM tb wrote:
I have a Microsoft Surface 2 laptop with Windows 10 Pro (64-bit)
installed.
Every time that I insert my USB external hard drive (WD EasyStore),
the computer freezes for approx. 1-2 minutes. It does the same thing
every time that I use a program that needs to acces the USB drive.
For instance, when I plug in the WD drive, I have to wait 1-2 minutes
before I can access it with File Explorer. If I then launch a backup
program to copy files from my c:\ drive to the USB drive, I have to
wait 1-2 minutes before I can press the icon that starts the backup.
This does not happen with any other computer that I use. (None of
them are Microsoft Surface!)
What could be the reason that causes the Microsoft surface 2 to
freeze?
I think that I found what the problem is...
The laptop has only two USB ports and they are on the left side of the keyboard, adjacent to each other. One port is used to plug in the WD EasyStore and the other one has an RF USB dongle for my Logitech mouse.
There seems to be some sort of interference between the two plugs or
ports when both peripherals are plugged in.
Yesterday evening I removed the RF dongle and plugged in a corded USB
mouse. Everything seems to be working just fine now!
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