• POP3 Login Problem

    From TOM LEBENS@1:124/5013 to All on Thu Jan 31 19:12:12 2019
    Date: Wed, 28 Sep 2016 18:53:22 -0400
    From: TOM LEBENS
    To: ALL
    Subject: POP3 Login Problem
    Newsgroups: win.server.program
    Message-ID: <1475103202.32.0@winserver.com>
    X-Mailer: Wildcat! Interactive Net Server v7.0.454.5
    Lines: 38

    I have an account (my own) that will not log in POP3. It works fine through
    the web interface, and can even send email through the SMTP server using Outlook and the identical credentials (literally, i.e., SMTP is set to use
    the POP3 login credential). But, attempts to log in through POP3 are
    rejected. All other POP3 users are able to log in (including other accounts
    in the same copy of Outlook on the same client machine).

    Here is a snip of my log files showing the unsuccessful login attempt:

    ************************************************************************** Wildcat! POP3 Server v7.0.454.5
    POP3 Log started at Wed, 28 Sep 2016 09:26:14
    Client IP: unknown (38.195.34.170:110)
    09:26:14 S: +OK Wildcat! POP3 Server v7.0.454.5 ready <WC145402-2890198861A7634E45323B>
    09:26:14 C: CAPA
    09:26:14 S: +OK Capability list follows
    09:26:14 S: TOP
    09:26:14 S: UIDL
    09:26:14 S: USER
    09:26:14 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
    09:26:14 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
    09:26:14 S: IMPLEMENTATION Wildcat! POP3 Server
    09:26:14 S: .
    09:26:15 C: CAPA
    09:26:15 S: +OK Capability list follows
    09:26:15 S: TOP
    09:26:15 S: UIDL
    09:26:15 S: USER
    09:26:15 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
    09:26:15 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
    09:26:15 S: IMPLEMENTATION Wildcat! POP3 Server
    09:26:15 S: .
    09:26:15 C: USER tom.lebens
    09:26:15 S: +OK
    09:26:15 C: PASS *****************
    09:26:16 S: -ERR User tom lebens cannot log in, authorization failed (ERR: 20000005).
    --- Platinum Xpress/Win/WINServer v3.1
    * Origin: Prison Board BBS Mesquite Tx //telnet.RDFIG.NET www. (1:124/5013)
  • From HECTOR SANTOS@1:124/5013 to All on Thu Jan 31 19:12:12 2019
    Date: Wed, 28 Sep 2016 19:05:22 -0400
    From: HECTOR SANTOS
    To: TOM LEBENS
    Subject: Re: POP3 Login Problem
    Newsgroups: win.server.program
    Message-ID: <1475103954.32.1475103202@winserver.com>
    References: <1475103202.32.0@winserver.com>
    X-WcMsg-Attr: Rcvd
    X-Mailer: Wildcat! Interactive Net Server v7.0.454.5
    Lines: 59

    Hi Tom,

    The error number 20000005 shown:

    09:26:16 S: -ERR User tom lebens cannot log in, authorization
    failed (ERR: 20000005)

    means INCORRECT PASSWORD. Thats want it means. Check the password
    setting for your POP3 Mail client.

    --
    Hector, Engineering & Technical Support
    Santronics Software, Inc.
    http://www.santronics.com (sales)
    http://www.winserver.com (support)
    http://www.winserver.com/AupInfo (Online AUP Help)
    Office: 305-248-3204

    On 9/28/2016 6:53 PM, TOM LEBENS wrote:
    I have an account (my own) that will not log in POP3. It works fine through the web interface, and can even send email through the SMTP server using Outlook and the identical credentials (literally, i.e., SMTP is set to use the POP3 login credential). But, attempts to log in through POP3 are rejected. All other POP3 users are able to log in (including other accounts in the same copy of Outlook on the same client machine).

    Here is a snip of my log files showing the unsuccessful login attempt:

    ************************************************************************** Wildcat! POP3 Server v7.0.454.5
    POP3 Log started at Wed, 28 Sep 2016 09:26:14
    Client IP: unknown (38.195.34.170:110)
    09:26:14 S: +OK Wildcat! POP3 Se
  • From TOM LEBENS@1:124/5013 to All on Thu Jan 31 19:12:12 2019
    Date: Wed, 28 Sep 2016 19:23:03 -0400
    From: TOM LEBENS
    To: HECTOR SANTOS
    Subject: Re: POP3 Login Problem
    Newsgroups: win.server.program
    Message-ID: <1475104983.32.1475103954@winserver.com>
    References: <1475103954.32.1475103202@winserver.com>
    X-Mailer: Wildcat! Interactive Net Server v7.0.454.5
    Lines: 69

    I the email client literally uses the exact same password field for POP3
    and SMTP. SMTP works. POP3 does not. I have copied the password from my password manager, I have manually typed the password, I have tried creating
    the account from scratch. I get exactly the same result each time.

    On 9/28/2016 7:05 PM, HECTOR SANTOS wrote to TOM LEBENS:

    Hi Tom,

    The error number 20000005 shown:

    09:26:16 S: -ERR User tom lebens cannot log in, authorization
    failed (ERR: 20000005)

    means INCORRECT PASSWORD. Thats want it means. Check the password setting for your POP3 Mail client.

    --
    Hector, Engineering & Technical Support
    Santronics Software, Inc.
    http://www.santronics.com (sales)
    http://www.winserver.com (support)
    http://www.winserver.com/AupInfo (Online AUP Help)
    Office: 305-248-3204

    On 9/28/2016 6:53 PM, TOM LEBENS wrote:
    I have an account (my own) that will not log in POP3. It works fine
    through
    the web interface, and can even send email through the SMTP server using Outlook and the identical credentials (literally, i.e., SMTP is set to
    use
    the POP3 login credential). But, attempts to log in through POP3 are rejected. All other POP3 users are able to log in (including other
    accounts
    in the same copy of Outlook on the same client machine).

    Here is a snip of my log files showing the unsuccessful login attempt:


    **************************************************************************
    Wildcat! POP3 Server v7.0.454.5
    POP3 Log started at Wed, 28 Sep 2016 09:26:14
    Client IP: unknown (38.195.34.170:110)
    09:26:14 S: +OK Wildcat! POP3 Server v7.0.454.5 ready <WC145402-2890198861A7634E45323B>
    09:26:14 C: CAPA
    09:26:14 S: +OK Capability list follows
    09:26:14 S: TOP
    09:26:14 S: UIDL
    09:26:14 S: USER
    09:26:14 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
    09:26:14 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
    09:26:14 S: IMPLEMENTATION Wildcat! POP3 Server
    09:26:14 S: .
    09:26:15 C: CAPA
    09:26:15 S: +OK Capability list follows
    09:26:15 S: TOP
    09:26:15 S: UIDL
    09:26:15 S: USER
    09:26:15 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
    09:26:15 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
    09:26:15 S: IMPLEMENTATION Wildcat! POP3 Server
    09:26:15 S: .
    09:26:15 C: USER tom.lebens
    09:26:15 S: +OK
    09:26:15 C: PASS *****************
    09:26:16 S: -ERR User tom lebens cannot log in, authorization failed
    (ERR:
    20000005).



    --- Platinum Xpress/Win/WINServer v3.1
    * Origin: Prison Board BBS Mesquite Tx //telnet.RDFIG.NET www. (1:124/5013)
  • From TOM LEBENS@1:124/5013 to All on Thu Jan 31 19:12:12 2019
    Date: Thu, 29 Sep 2016 11:46:20 -0400
    From: TOM LEBENS
    To: TOM LEBENS
    Subject: Re: POP3 Login Problem
    Newsgroups: win.server.program
    Message-ID: <1475163980.32.1475106726@winserver.com>
    References: <1475106726.32.1475106268@winserver.com>
    X-Mailer: Wildcat! Interactive Net Server v7.0.454.5
    Lines: 121

    I worked on this again last night. As a test, I created a new account with
    the same credentials. With that new account, I was able to access via the
    web, and SMTP, but was not able to access via POP3. All of the old accounts seem to work fine. I am afraid to change passwords on the old accounts,
    though, as that seems to have been what triggered the problem.

    On 9/28/2016 7:52 PM, TOM LEBENS wrote to TOM LEBENS:

    I have also tested this behavior from a different client machine, running a different version of Outlook (not just a different copy, one is Outlook
    2010 and the other is Outlook 2013, I believe). The result is identical.

    On 9/28/2016 7:44 PM, TOM LEBENS wrote to TOM LEBENS:

    I should mention that I also tried changing the password (to a simple dictionary word), and got the same result.

    Here are the screen shots from my email configuration:

    http://www.evernote.com/l/ACZIMPngyV9E1rieeXXGKSCRKKae9dot02w/

    As you can see, I have "Use same settings as my incoming mail sever"
    set.

    I have also including a screen shot showing the result of the test of
    these
    settings, and showing that the SMTP test is passed, but the POP3 test
    fails.

    Thanks for taking a look at this. I have been working on trying to solve this for a day now, and have made no headway.


    On 9/28/2016 7:23 PM, TOM LEBENS wrote to HECTOR SANTOS:

    I the email client literally uses the exact same password field
    for POP3
    and SMTP. SMTP works. POP3 does not. I have copied the password
    from my
    password manager, I have manually typed the password, I have tried
    creating
    the account from scratch. I get exactly the same result each time.

    On 9/28/2016 7:05 PM, HECTOR SANTOS wrote to TOM LEBENS:

    Hi Tom,

    The error number 20000005 shown:

    09:26:16 S: -ERR User tom lebens cannot log in, authorization failed (ERR: 20000005)

    means INCORRECT PASSWORD. Thats want it means. Check the
    password
    setting for your POP3 Mail client.

    --
    Hector, Engineering & Technical Support
    Santronics Software, Inc.
    http://www.santronics.com (sales)
    http://www.winserver.com (support)
    http://www.winserver.com/AupInfo (Online AUP Help)
    Office: 305-248-3204

    On 9/28/2016 6:53 PM, TOM LEBENS wrote:
    I have an account (my own) that will not log in POP3. It
    works fine
    through
    the web interface, and can even send email through the SMTP
    server
    using
    Outlook and the identical credentials (literally, i.e., SMTP
    is set
    to use
    the POP3 login credential). But, attempts to log in through
    POP3 are
    rejected. All other POP3 users are able to log in (including
    other
    accounts
    in the same copy of Outlook on the same client machine).

    Here is a snip of my log files showing the unsuccessful login
    attempt:



    **************************************************************************
    Wildcat! POP3 Server v7.0.454.5
    POP3 Log started at Wed, 28 Sep 2016 09:26:14
    Client IP: unknown (38.195.34.170:110)
    09:26:14 S: +OK Wildcat! POP3 Server v7.0.454.5 ready <WC145402-2890198861A7634E45323B>
    09:26:14 C: CAPA
    09:26:14 S: +OK Capability list follows
    09:26:14 S: TOP
    09:26:14 S: UIDL
    09:26:14 S: USER
    09:26:14 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
    09:26:14 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
    09:26:14 S: IMPLEMENTATION Wildcat! POP3 Server
    09:26:14 S: .
    09:26:15 C: CAPA
    09:26:15 S: +OK Capability list follows
    09:26:15 S: TOP
    09:26:15 S: UIDL
    09:26:15 S: USER
    09:26:15 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
    09:26:15 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
    09:26:15 S: IMPLEMENTATION Wildcat! POP3 Server
    09:26:15 S: .
    09:26:15 C: USER tom.lebens
    09:26:15 S: +OK
    09:26:15 C: PASS *****************
    09:26:16 S: -ERR User tom lebens cannot log in, authorization
    failed (ERR:
    20000005).






    --- Platinum Xpress/Win/WINServer v3.1
    * Origin: Prison Board BBS Mesquite Tx //telnet.RDFIG.NET www. (1:124/5013)
  • From TOM LEBENS@1:124/5013 to All on Thu Jan 31 19:12:12 2019
    Date: Fri, 30 Sep 2016 12:18:46 -0400
    From: TOM LEBENS
    To: HECTOR SANTOS
    Subject: Re: POP3 Login Problem
    Newsgroups: win.server.program
    Message-ID: <1475252326.32.1475163980@winserver.com>
    References: <1475163980.32.1475106726@winserver.com>
    X-Mailer: Wildcat! Interactive Net Server v7.0.454.5
    Lines: 165

    Here's the latest:

    I created a new account (using wcLogin, and the sysop user menu). The new account logs in fine with POP3 and SMTP. I cannot log in with the new
    account using the web -- says it's a bad password.

    If I change the password on the new account. I CAN log in through the web,
    and SMTP, but POP3 says it's a bad password.

    So, I deleted the new account, and created it again. Again, it works with
    POP3 and SMTP, and not the web.

    I renamed the old account, and renamed the new account to my name under the
    old account. I am not getting email through POP3 and sending through SMTP.

    The old account still has three days with of old email in it, so I have not lost the email, which is good. The old account allows me to log in through
    web and SMTP (and send email), but I cannot connect POP3 (I get that error indicating a bad login).

    I can only guess as to what might be causing this problem, but it is repeatable.

    (Of note: NONE of my user accounts can log in via web unless their
    passwords are changed. I am afraid to change the passwords, as that appears
    to break POP3, with the only work-around I have found being to create a new account -- but that breaks web again.)

    Let me know if there is any additional information I can provide, but at
    least it appears that I can reliably replicate the problem. Unfortunately,
    my server is not really functional until I can figure out the root cause.

    Oh, one other thing of note, and I don't know that it is related: when I
    run AUP, it breaks wcReports. I get an error that wcvr.dll is not found.
    But, it is there in the c:\wc5 directory. When I back wcReports to the
    prior version from the backup directory, it works again.

    On 9/29/2016 11:46 AM, TOM LEBENS wrote to TOM LEBENS:

    I worked on this again last night. As a test, I created a new account with the same credentials. With that new account, I was able to access via the web, and SMTP, but was not able to access via POP3. All of the old accounts seem to work fine. I am afraid to change passwords on the old accounts, though, as that seems to have been what triggered the problem.

    On 9/28/2016 7:52 PM, TOM LEBENS wrote to TOM LEBENS:

    I have also tested this behavior from a different client machine,
    running a
    different version of Outlook (not just a different copy, one is Outlook 2010 and the other is Outlook 2013, I believe). The result is identical.

    On 9/28/2016 7:44 PM, TOM LEBENS wrote to TOM LEBENS:

    I should mention that I also tried changing the password (to a simple dictionary word), and got the same result.

    Here are the screen shots from my email configuration:

    http://www.evernote.com/l/ACZIMPngyV9E1rieeXXGKSCRKKae9dot02w/

    As you can see, I have "Use same settings as my incoming mail
    sever" set.

    I have also including a screen shot showing the result of the test of
    these
    settings, and showing that the SMTP test is passed, but the POP3 test
    fails.

    Thanks for taking a look at this. I have been working on trying to
    solve
    this for a day now, and have made no headway.


    On 9/28/2016 7:23 PM, TOM LEBENS wrote to HECTOR SANTOS:

    I the email client literally uses the exact same password field
    for POP3
    and SMTP. SMTP works. POP3 does not. I have copied the password
    from my
    password manager, I have manually typed the password, I have tried
    creating
    the account from scratch. I get exactly the same result each time.

    On 9/28/2016 7:05 PM, HECTOR SANTOS wrote to TOM LEBENS:

    Hi Tom,

    The error number 20000005 shown:

    09:26:16 S: -ERR User tom lebens cannot log in,
    authorization
    failed (ERR: 20000005)

    means INCORRECT PASSWORD. Thats want it means. Check the
    password
    setting for your POP3 Mail client.

    --
    Hector, Engineering & Technical Support
    Santronics Software, Inc.
    http://www.santronics.com (sales)
    http://www.winserver.com (support) http://www.winserver.com/AupInfo (Online AUP Help)
    Office: 305-248-3204

    On 9/28/2016 6:53 PM, TOM LEBENS wrote:
    I have an account (my own) that will not log in POP3. It
    works fine
    through
    the web interface, and can even send email through the SMTP
    server
    using
    Outlook and the identical credentials (literally, i.e., SMTP
    is set
    to use
    the POP3 login credential). But, attempts to log in through
    POP3 are
    rejected. All other POP3 users are able to log in (including
    other
    accounts
    in the same copy of Outlook on the same client machine).

    Here is a snip of my log files showing the unsuccessful login
    attempt:



    **************************************************************************
    Wildcat! POP3 Server v7.0.454.5
    POP3 Log started at Wed, 28 Sep 2016 09:26:14
    Client IP: unknown (38.195.34.170:110)
    09:26:14 S: +OK Wildcat! POP3 Server v7.0.454.5 ready <WC145402-2890198861A7634E45323B>
    09:26:14 C: CAPA
    09:26:14 S: +OK Capability list follows
    09:26:14 S: TOP
    09:26:14 S: UIDL
    09:26:14 S: USER
    09:26:14 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
    09:26:14 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
    09:26:14 S: IMPLEMENTATION Wildcat! POP3 Server
    09:26:14 S: .
    09:26:15 C: CAPA
    09:26:15 S: +OK Capability list follows
    09:26:15 S: TOP
    09:26:15 S: UIDL
    09:26:15 S: USER
    09:26:15 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
    09:26:15 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0
    09:26:15 S: IMPLEMENTATION Wildcat! POP3 Server
    09:26:15 S: .
    09:26:15 C: USER tom.lebens
    09:26:15 S: +OK
    09:26:15 C: PASS *****************
    09:26:16 S: -ERR User tom lebens cannot log in, authorization
    failed (ERR:
    20000005).







    --- Platinum Xpress/Win/WINServer v3.1
    * Origin: Prison Board BBS Mesquite Tx //telnet.RDFIG.NET www. (1:124/5013)
  • From MICHAEL PURDY@1:124/5013 to All on Thu Jan 31 19:12:12 2019
    Date: Fri, 30 Sep 2016 18:51:37 -0400
    From: MICHAEL PURDY
    To: TOM LEBENS
    Subject: Re: POP3 Login Problem
    Newsgroups: win.server.program
    Message-ID: <1475275897.32.1475252326@winserver.com>
    References: <1475252326.32.1475163980@winserver.com>
    X-Mailer: Wildcat! Interactive Net Server v7.0.454.5
    Lines: 201

    Tom

    Historically the only time something similar popped up was around the time [Enable Case Sensitive User Passwords] was introduced.

    wcconfig - System Security - Enable Case Sensitive User Passwords

    The issue surrounded the mechanism for setting / changing user passwords
    versus actually checking them.

    Even if you have not enabled case sensitive passwords I would check to see whether entering the POP3 password in ALL Uppercase helps (if you have not tried this yet)

    Mike




    On 9/30/2016 12:18 PM, TOM LEBENS wrote to HECTOR SANTOS:

    Here's the latest:

    I created a new account (using wcLogin, and the sysop user menu). The new account logs in fine with POP3 and SMTP. I cannot log in with the new account using the web -- says it's a bad password.

    If I change the password on the new account. I CAN log in through the web, and SMTP, but POP3 says it's a bad password.

    So, I deleted the new account, and created it again. Again, it works with POP3 and SMTP, and not the web.

    I renamed the old account, and renamed the new account to my name under the old account. I am not getting email through POP3 and sending through SMTP.

    The old account still has three days with of old email in it, so I have not lost the email, which is good. The old account allows me to log in through web and SMTP (and send email), but I cannot connect POP3 (I get that error indicating a bad login).

    I can only guess as to what might be causing this problem, but it is repeatable.

    (Of note: NONE of my user accounts can log in via web unless their
    passwords are changed. I am afraid to change the passwords, as that appears to break POP3, with the only work-around I have found being to create a new account -- but that breaks web again.)

    Let me know if there is any additional information I can provide, but at least it appears that I can reliably replicate the problem. Unfortunately, my server is not really functional until I can figure out the root cause.

    Oh, one other thing of note, and I don't know that it is related: when I
    run AUP, it breaks wcReports. I get an error that wcvr.dll is not found. But, it is there in the c:\wc5 directory. When I back wcReports to the
    prior version from the backup directory, it works again.

    On 9/29/2016 11:46 AM, TOM LEBENS wrote to TOM LEBENS:

    I worked on this again last night. As a test, I created a new account
    with
    the same credentials. With that new account, I was able to access via
    the
    web, and SMTP, but was not able to access via POP3. All of the old
    accounts
    seem to work fine. I am afraid to change passwords on the old accounts, though, as that seems to have been what triggered the problem.

    On 9/28/2016 7:52 PM, TOM LEBENS wrote to TOM LEBENS:

    I have also tested this behavior from a different client machine,
    running a
    different version of Outlook (not just a different copy, one is
    Outlook
    2010 and the other is Outlook 2013, I believe). The result is
    identical.

    On 9/28/2016 7:44 PM, TOM LEBENS wrote to TOM LEBENS:

    I should mention that I also tried changing the password (to a
    simple
    dictionary word), and got the same result.

    Here are the screen shots from my email configuration:

    http://www.evernote.com/l/ACZIMPngyV9E1rieeXXGKSCRKKae9dot02w/

    As you can see, I have "Use same settings as my incoming mail
    sever" set.

    I have also including a screen shot showing the result of the
    test of
    these
    settings, and showing that the SMTP test is passed, but the
    POP3 test
    fails.

    Thanks for taking a look at this. I have been working on trying to
    solve
    this for a day now, and have made no headway.


    On 9/28/2016 7:23 PM, TOM LEBENS wrote to HECTOR SANTOS:

    I the email client literally uses the exact same password field
    for POP3
    and SMTP. SMTP works. POP3 does not. I have copied the password
    from my
    password manager, I have manually typed the password, I have
    tried
    creating
    the account from scratch. I get exactly the same result each
    time.

    On 9/28/2016 7:05 PM, HECTOR SANTOS wrote to TOM LEBENS:

    Hi Tom,

    The error number 20000005 shown:

    09:26:16 S: -ERR User tom lebens cannot log in,
    authorization
    failed (ERR: 20000005)

    means INCORRECT PASSWORD. Thats want it means. Check the
    password
    setting for your POP3 Mail client.

    --
    Hector, Engineering & Technical Support
    Santronics Software, Inc.
    http://www.santronics.com (sales)
    http://www.winserver.com (support) http://www.winserver.com/AupInfo (Online AUP Help)
    Office: 305-248-3204

    On 9/28/2016 6:53 PM, TOM LEBENS wrote:
    I have an account (my own) that will not log in POP3. It
    works fine
    through
    the web interface, and can even send email through the
    SMTP
    server
    using
    Outlook and the identical credentials (literally, i.e.,
    SMTP
    is set
    to use
    the POP3 login credential). But, attempts to log in
    through
    POP3 are
    rejected. All other POP3 users are able to log in
    (including
    other
    accounts
    in the same copy of Outlook on the same client machine).

    Here is a snip of my log files showing the unsuccessful
    login
    attempt:




    **************************************************************************
    Wildcat! POP3 Server v7.0.454.5
    POP3 Log started at Wed, 28 Sep 2016 09:26:14
    Client IP: unknown (38.195.34.170:110)
    09:26:14 S: +OK Wildcat! POP3 Server v7.0.454.5 ready <WC145402-2890198861A7634E45323B>
    09:26:14 C: CAPA
    09:26:14 S: +OK Capability list follows
    09:26:14 S: TOP
    09:26:14 S: UIDL
    09:26:14 S: USER
    09:26:14 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
    09:26:14 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0 09:26:14 S: IMPLEMENTATION Wildcat! POP3 Server
    09:26:14 S: .
    09:26:15 C: CAPA
    09:26:15 S: +OK Capability list follows
    09:26:15 S: TOP
    09:26:15 S: UIDL
    09:26:15 S: USER
    09:26:15 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN
    09:26:15 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0 09:26:15 S: IMPLEMENTATION Wildcat! POP3 Server
    09:26:15 S: .
    09:26:15 C: USER tom.lebens
    09:26:15 S: +OK
    09:26:15 C: PASS *****************
    09:26:16 S: -ERR User tom lebens cannot log in,
    authorization
    failed (ERR:
    20000005).








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  • From TOM LEBENS@1:124/5013 to All on Thu Jan 31 19:12:12 2019
    Date: Wed, 05 Oct 2016 16:13:09 -0400
    From: TOM LEBENS
    To: MICHAEL PURDY
    Subject: Re: POP3 Login Problem
    Newsgroups: win.server.program
    Message-ID: <1475698389.32.1475275897@winserver.com>
    References: <1475275897.32.1475252326@winserver.com>
    X-WcMsg-Attr: Rcvd
    X-Mailer: Wildcat! Interactive Net Server v7.0.454.5
    Lines: 223

    Thanks! I will give it a try, and post here what I find out.

    On 9/30/2016 6:51 PM, MICHAEL PURDY wrote to TOM LEBENS:

    Tom

    Historically the only time something similar popped up was around the time [Enable Case Sensitive User Passwords] was introduced.

    wcconfig - System Security - Enable Case Sensitive User Passwords

    The issue surrounded the mechanism for setting / changing user passwords versus actually checking them.

    Even if you have not enabled case sensitive passwords I would check to see whether entering the POP3 password in ALL Uppercase helps (if you have not tried this yet)

    Mike




    On 9/30/2016 12:18 PM, TOM LEBENS wrote to HECTOR SANTOS:

    Here's the latest:

    I created a new account (using wcLogin, and the sysop user menu). The
    new
    account logs in fine with POP3 and SMTP. I cannot log in with the new account using the web -- says it's a bad password.

    If I change the password on the new account. I CAN log in through the
    web,
    and SMTP, but POP3 says it's a bad password.

    So, I deleted the new account, and created it again. Again, it works
    with
    POP3 and SMTP, and not the web.

    I renamed the old account, and renamed the new account to my name
    under the
    old account. I am not getting email through POP3 and sending through
    SMTP.

    The old account still has three days with of old email in it, so I
    have not
    lost the email, which is good. The old account allows me to log in
    through
    web and SMTP (and send email), but I cannot connect POP3 (I get that
    error
    indicating a bad login).

    I can only guess as to what might be causing this problem, but it is repeatable.

    (Of note: NONE of my user accounts can log in via web unless their passwords are changed. I am afraid to change the passwords, as that
    appears
    to break POP3, with the only work-around I have found being to create
    a new
    account -- but that breaks web again.)

    Let me know if there is any additional information I can provide, but at least it appears that I can reliably replicate the problem.
    Unfortunately,
    my server is not really functional until I can figure out the root
    cause.

    Oh, one other thing of note, and I don't know that it is related: when I run AUP, it breaks wcReports. I get an error that wcvr.dll is not found. But, it is there in the c:\wc5 directory. When I back wcReports to the prior version from the backup directory, it works again.

    On 9/29/2016 11:46 AM, TOM LEBENS wrote to TOM LEBENS:

    I worked on this again last night. As a test, I created a new account
    with
    the same credentials. With that new account, I was able to access
    via the
    web, and SMTP, but was not able to access via POP3. All of the old
    accounts
    seem to work fine. I am afraid to change passwords on the old
    accounts,
    though, as that seems to have been what triggered the problem.

    On 9/28/2016 7:52 PM, TOM LEBENS wrote to TOM LEBENS:

    I have also tested this behavior from a different client machine,
    running a
    different version of Outlook (not just a different copy, one is
    Outlook
    2010 and the other is Outlook 2013, I believe). The result is
    identical.

    On 9/28/2016 7:44 PM, TOM LEBENS wrote to TOM LEBENS:

    I should mention that I also tried changing the password (to a
    simple
    dictionary word), and got the same result.

    Here are the screen shots from my email configuration:

    http://www.evernote.com/l/ACZIMPngyV9E1rieeXXGKSCRKKae9dot02w/

    As you can see, I have "Use same settings as my incoming mail
    sever" set.

    I have also including a screen shot showing the result of the
    test of
    these
    settings, and showing that the SMTP test is passed, but the
    POP3 test
    fails.

    Thanks for taking a look at this. I have been working on
    trying to
    solve
    this for a day now, and have made no headway.


    On 9/28/2016 7:23 PM, TOM LEBENS wrote to HECTOR SANTOS:

    I the email client literally uses the exact same password
    field
    for POP3
    and SMTP. SMTP works. POP3 does not. I have copied the
    password
    from my
    password manager, I have manually typed the password, I have
    tried
    creating
    the account from scratch. I get exactly the same result each
    time.

    On 9/28/2016 7:05 PM, HECTOR SANTOS wrote to TOM LEBENS:

    Hi Tom,

    The error number 20000005 shown:

    09:26:16 S: -ERR User tom lebens cannot log in,
    authorization
    failed (ERR: 20000005)

    means INCORRECT PASSWORD. Thats want it means.
    Check the
    password
    setting for your POP3 Mail client.

    --
    Hector, Engineering & Technical Support
    Santronics Software, Inc.
    http://www.santronics.com (sales)
    http://www.winserver.com (support) http://www.winserver.com/AupInfo (Online AUP Help)
    Office: 305-248-3204

    On 9/28/2016 6:53 PM, TOM LEBENS wrote:
    I have an account (my own) that will not log in POP3.
    It
    works fine
    through
    the web interface, and can even send email through
    the SMTP
    server
    using
    Outlook and the identical credentials (literally, i.e.,
    SMTP
    is set
    to use
    the POP3 login credential). But, attempts to log in
    through
    POP3 are
    rejected. All other POP3 users are able to log in
    (including
    other
    accounts
    in the same copy of Outlook on the same client
    machine).

    Here is a snip of my log files showing the unsuccessful
    login
    attempt:




    **************************************************************************
    Wildcat! POP3 Server v7.0.454.5
    POP3 Log started at Wed, 28 Sep 2016 09:26:14
    Client IP: unknown (38.195.34.170:110)
    09:26:14 S: +OK Wildcat! POP3 Server v7.0.454.5 ready <WC145402-2890198861A7634E45323B>
    09:26:14 C: CAPA
    09:26:14 S: +OK Capability list follows
    09:26:14 S: TOP
    09:26:14 S: UIDL
    09:26:14 S: USER
    09:26:14 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN 09:26:14 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0 09:26:14 S: IMPLEMENTATION Wildcat! POP3 Server
    09:26:14 S: .
    09:26:15 C: CAPA
    09:26:15 S: +OK Capability list follows
    09:26:15 S: TOP
    09:26:15 S: UIDL
    09:26:15 S: USER
    09:26:15 S: SASL CRAM-MD5 DIGEST-MD5 LOGIN PLAIN 09:26:15 ** IsSecure(): 0 SSLCapable: 0 SSLReady: 0 09:26:15 S: IMPLEMENTATION Wildcat! POP3 Server
    09:26:15 S: .
    09:26:15 C: USER tom.lebens
    09:26:15 S: +OK
    09:26:15 C: PASS *****************
    09:26:16 S: -ERR User tom lebens cannot log in,
    authorization
    failed (ERR:
    20000005).









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